Hi Juliet.
Sounds like a visit to an Apple Store.
That would be my next move.

They are very good !!

> On 12 Dec 2019, at 7:58 am, Susan Hastings <susanhasti...@mac.com> wrote:
> 
> CPU of the iPhone?
> 
> Sent from my iPad
> 
>> On 12 Dec 2019, at 7:37 am, Juliet Kitson <billand...@gmail.com> wrote:
>> 
>> 
>> I tried that no better phone is running hot CPU must be running flat out.
>> Regards
>> 
>> On Thu, 12 Dec 2019 at 10:06, Susan Hastings <susanhasti...@mac.com 
>> <mailto:susanhasti...@mac.com>> wrote:
>> Hi, have you tried doing the hard reset, pressing those two buttons, with 
>> the iPhone not attached to your computer. You mention it not appearing in 
>> iTunes, which suggests it is still attached.
>> 
>> Sent from my iPad
>> 
>>> On 12 Dec 2019, at 4:50 am, Juliet Kitson <billand...@gmail.com 
>>> <mailto:billand...@gmail.com>> wrote:
>>> 
>>> 
>> 
>>> An update
>>> I held the home button and the top botton for 1 minute phone shut down. 
>>> When switched back returns to same screen  but phone does not appear in 
>>> iTunes screen top corner.
>>> Regards
>>> 
>>> On Thu, Dec 12, 2019 at 7:45 AM Juliet Kitson <billand...@gmail.com 
>>> <mailto:billand...@gmail.com>> wrote:
>>> G'Day Stephen
>>> I did the upgrade with iTunes as for patience I left it running all night 
>>> this morning a white screen wit a black apple and a thin black line below 
>>> it. I cannot get anything to change and I still cannot turn the phone off.
>>> Regards
>>> 
>>> On Wed, Dec 11, 2019 at 11:02 PM Stephen Chape <chap...@bigpond.com 
>>> <mailto:chap...@bigpond.com>> wrote:
>>> Hi Juliet.
>>> I always plug my iPhone into my iMac to perform updates.
>>> Then I open Apple Music ( formerly iTunes).
>>> 
>>> Click on the iPhone icon in the left menu and go ahead with update.
>>> This in my opinion is the crucial way to go about this.
>>> 
>>> Firstly it always first performs a backup to my iMac first.
>>> 
>>> Secondly (as has happened in the past) the upgrade can be performed without 
>>> being hindered by the capacity of your iPhone storage. If the upgrade is 
>>> larger than your iPhone storage it is not able to perform the upgrade 
>>> directly on the iPhone.
>>> 
>>> And sometimes my iPhone does not indicate during the upgrade that it 
>>> requires my passcode to continue.
>>> The iPhone screen simply sits and waits (and I am left wondering).
>>> So I need to enter my passcode on my iPhone to continue.
>>> Sometimes you need to walk away for a while and when you return you will 
>>> have a message indicating what is required next.
>>> Never let impatience get the better of you.
>>> Stop … meditate … be very buhdist … relax …. take your time !!!!
>>> 
>>>> On 11 Dec 2019, at 7:16 pm, Juliet Kitson <billand...@gmail.com 
>>>> <mailto:billand...@gmail.com>> wrote:
>>>> 
>>>> Ok 
>>>> I have an iPhone 5s with software 10.2
>>>> I decided to update software to version 12.---
>>>> When update had finished a message appeared on screen of iMac running 
>>>> Majove,\.
>>>> The message was "Allow this computer to access your iPhone by responding 
>>>> on the Phone.
>>>> No message appeared on Phone screen.
>>>> All that was on the screen was the apple logo and a white under the logo.
>>>> When noting changed after an hour I decided to shut down the phone, but no 
>>>> amount of pushing the home button or the turn off button hard any effect,
>>>> Maybe somebody can give me some advice.
>>>> regards Bill & Juliet
>>>> 
>>>> On Wed, Dec 11, 2019 at 10:02 PM Stephen Chape <chap...@bigpond.com 
>>>> <mailto:chap...@bigpond.com>> wrote:
>>>> Struth Juliet.
>>>> I cannot understand your request.
>>>> Please slow down and use English in small sentences.
>>>> 
>>>> 
>>>>> On 11 Dec 2019, at 1:51 pm, Juliet Kitson <billand...@gmail.com 
>>>>> <mailto:billand...@gmail.com>> wrote:
>>>>> 
>>>>> G'day All
>>>>> I have an iPhone 5S which I just updated software to 12. something at 
>>>>> then end it  requested I respond on phone to allow access by my computer 
>>>>> after an hour nothing happened so I disconnected now I can't even switch 
>>>>> my phone of any suggestions.Updated form 10.2.
>>>>> regards Bill & Juliet
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>>>> 
>>>> Regards,
>>>> Stephen Chape
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
>>>> 
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>>> 
>>> 
>>> Regards,
>>> Stephen Chape
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
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Regards,
Stephen Chape






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