Hi Juliet, If you are able to follow these instructions to put your iPhone 5S into recovery mode Then DON’T erase your Data but click on UPDATE
Step 4. When you get the option to restore or update, choose Update. Your computer will try to reinstall iOS without erasing your data. Your computer will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3. https://support.apple.com/en-au/HT201412 Kind Regards, Ronni Ronni Brown’s iPad Pro 12.9-inch 256GB > On 12 Dec 2019, at 9:01 am, Stephen Chape <chap...@bigpond.com> wrote: > > Hi Juliet. > Sounds like a visit to an Apple Store. > That would be my next move. > > They are very good !! > >> On 12 Dec 2019, at 7:58 am, Susan Hastings <susanhasti...@mac.com> wrote: >> >> CPU of the iPhone? >> >> Sent from my iPad >> >>>> On 12 Dec 2019, at 7:37 am, Juliet Kitson <billand...@gmail.com> wrote: >>>> >>> >>> I tried that no better phone is running hot CPU must be running flat out. >>> Regards >>> >>>> On Thu, 12 Dec 2019 at 10:06, Susan Hastings <susanhasti...@mac.com> wrote: >>>> Hi, have you tried doing the hard reset, pressing those two buttons, with >>>> the iPhone not attached to your computer. You mention it not appearing in >>>> iTunes, which suggests it is still attached. >>>> >>>> Sent from my iPad >>>> >>>>>> On 12 Dec 2019, at 4:50 am, Juliet Kitson <billand...@gmail.com> wrote: >>>>>> >>>>> >>>> >>>>> An update >>>>> I held the home button and the top botton for 1 minute phone shut down. >>>>> When switched back returns to same screen but phone does not appear in >>>>> iTunes screen top corner. >>>>> Regards >>>>> >>>>>> On Thu, Dec 12, 2019 at 7:45 AM Juliet Kitson <billand...@gmail.com> >>>>>> wrote: >>>>>> G'Day Stephen >>>>>> I did the upgrade with iTunes as for patience I left it running all >>>>>> night this morning a white screen wit a black apple and a thin black >>>>>> line below it. I cannot get anything to change and I still cannot turn >>>>>> the phone off. >>>>>> Regards >>>>>> >>>>>>> On Wed, Dec 11, 2019 at 11:02 PM Stephen Chape <chap...@bigpond.com> >>>>>>> wrote: >>>>>>> Hi Juliet. >>>>>>> I always plug my iPhone into my iMac to perform updates. >>>>>>> Then I open Apple Music ( formerly iTunes). >>>>>>> >>>>>>> Click on the iPhone icon in the left menu and go ahead with update. >>>>>>> This in my opinion is the crucial way to go about this. >>>>>>> >>>>>>> Firstly it always first performs a backup to my iMac first. >>>>>>> >>>>>>> Secondly (as has happened in the past) the upgrade can be performed >>>>>>> without being hindered by the capacity of your iPhone storage. If the >>>>>>> upgrade is larger than your iPhone storage it is not able to perform >>>>>>> the upgrade directly on the iPhone. >>>>>>> >>>>>>> And sometimes my iPhone does not indicate during the upgrade that it >>>>>>> requires my passcode to continue. >>>>>>> The iPhone screen simply sits and waits (and I am left wondering). >>>>>>> So I need to enter my passcode on my iPhone to continue. >>>>>>> Sometimes you need to walk away for a while and when you return you >>>>>>> will have a message indicating what is required next. >>>>>>> Never let impatience get the better of you. >>>>>>> Stop … meditate … be very buhdist … relax …. take your time !!!! >>>>>>> >>>>>>>> On 11 Dec 2019, at 7:16 pm, Juliet Kitson <billand...@gmail.com> wrote: >>>>>>>> >>>>>>>> Ok >>>>>>>> I have an iPhone 5s with software 10.2 >>>>>>>> I decided to update software to version 12.--- >>>>>>>> When update had finished a message appeared on screen of iMac running >>>>>>>> Majove,\. >>>>>>>> The message was "Allow this computer to access your iPhone by >>>>>>>> responding on the Phone. >>>>>>>> No message appeared on Phone screen. >>>>>>>> All that was on the screen was the apple logo and a white under the >>>>>>>> logo. >>>>>>>> When noting changed after an hour I decided to shut down the phone, >>>>>>>> but no amount of pushing the home button or the turn off button hard >>>>>>>> any effect, >>>>>>>> Maybe somebody can give me some advice. >>>>>>>> regards Bill & Juliet >>>>>>>> >>>>>>>>> On Wed, Dec 11, 2019 at 10:02 PM Stephen Chape <chap...@bigpond.com> >>>>>>>>> wrote: >>>>>>>>> Struth Juliet. >>>>>>>>> I cannot understand your request. >>>>>>>>> Please slow down and use English in small sentences. >>>>>>>>> >>>>>>>>> >>>>>>>>>> On 11 Dec 2019, at 1:51 pm, Juliet Kitson <billand...@gmail.com> >>>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>> G'day All >>>>>>>>>> I have an iPhone 5S which I just updated software to 12. something >>>>>>>>>> at then end it requested I respond on phone to allow access by my >>>>>>>>>> computer after an hour nothing happened so I disconnected now I >>>>>>>>>> can't even switch my phone of any suggestions.Updated form 10.2. >>>>>>>>>> regards Bill & Juliet >>>>>>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>>>>>>> Settings & Unsubscribe - >>>>>>>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>>>>>>> >>>>>>>>> >>>>>>>>> Regards, >>>>>>>>> Stephen Chape >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> >>>>>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>>>>>> Settings & Unsubscribe - >>>>>>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>>>>> Settings & Unsubscribe - >>>>>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>>>>> >>>>>>> >>>>>>> Regards, >>>>>>> Stephen Chape >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>>>> Settings & Unsubscribe - >>>>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>>> -- The WA Macintosh User Group Mailing List -- >>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>> Settings & Unsubscribe - >>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > > Regards, > Stephen Chape > > > > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
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