Hi Peter I’ve seen that once before and just trying to recall how I resolved it - can’t recall exactly at the moment. One thing to try (but I might be thinking of another job) - try connecting to them to a Mojave or earlier computer if you have it,…one not running Catalina. See if the devices show up in iTunes. Then you’ll know there are connecting. Then plug it back in to the computer (make sure it’s a direct connection to the computer, not through any hubs or anything like that - just cable from iPhone straight to computer). Then see if it shows up. Otherwise may need a “connection reset” of sorts,….
Kind regards Daniel --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: <daniel AT macwizardry.com.au> Web: <http://www.macwizardry.com.au> **For everything Apple** NOTE: Any information provided in this email may be my personal opinion and as such should be taken accordingly, and may not be the views of MacWizardry. Any information provided does not offer or warrant any form of warranty or accept liability. It would be appreciated that if any information in this email is to be disseminated, distributed or copied, that permission by the author be requested. > On 17 Jun 2020, at 10:11 pm, Peter Curtis <pe...@augold.com.au> wrote: > > Hi Daniel > I’ve still to read your recommended link and will do so tomorrow, but from > what I’ve seen of it, it also says it will appear in the Finder window with > perhaps a request to pair or trust the item but because it doesn’t show in > the Finder window it can’t be paired or trusted? > The iPhone doesn’t show in the Finder window, nor does my iPad? and I’ve used > two different cables to make sure. The iPhone and the iPad show up in Photo’s > so it shouldn’t be the connection, but what? > I’ll read the recommended link in full tomorrow > Kind regards > Peter > >> On 17 Jun 2020, at 9:44 pm, Daniel Kerr <wa...@macwizardry.com.au> wrote: >> >> Hi Peter (and Stephen). >> >> Mojave still uses iTunes. >> Music didn’t come into it, until Catalina (10.15). >> >> To backup your device in Catalina, you now do it in the Finder. >> When you plug in your phone to the computer, open a Finder window (or just >> click anything to open a window). The iPhone will be listed in the sidebar >> now. And from there you can access the settings and do a backup. >> This link may help a bit more as well - >> https://www.macworld.com/article/3410567/how-you-back-up-your-iphone-and-ipad-in-macos-10-15-catalina.html >> >> Kind regards >> Daniel >> >> --- >> Daniel Kerr >> MacWizardry >> >> Phone: 0414 795 960 >> Email: <daniel AT macwizardry.com.au> >> Web: <http://www.macwizardry.com.au> >> >> >> **For everything Apple** >> >> NOTE: Any information provided in this email may be my personal opinion and >> as such should be taken accordingly, and may not be the views of >> MacWizardry. Any information provided does not offer or warrant any form of >> warranty or accept liability. It would be appreciated that if any >> information in this email is to be disseminated, distributed or copied, that >> permission by the author be requested. >> >>> On 17 Jun 2020, at 9:14 pm, Peter Curtis <pe...@augold.com.au> wrote: >>> >>> Hi >>> I’m using the latest 10.15.5 >>> Can’t figure it out! Thanks anyway Stephen. >>> Kind regards >>> Peter >>> >>>> On 17 Jun 2020, at 7:39 pm, Stephen Chape <chap...@bigpond.com> wrote: >>>> >>>> Hi again Peter. >>>> >>>> The cable that you use to charge your iPhone should be the one. >>>> The Firewire end goes into the iPhone and the USB end goes into the Mac. >>>> >>>> What MacOS are you using ? >>>> For Mohave you need to use Music on the Mac. >>>> For older OS’s you need to use iTunes. >>>> >>>>> On 17 Jun 2020, at 6:15 pm, Peter Curtis <pe...@augold.com.au> wrote: >>>>> >>>>> Hi >>>>> I’ve plugged in using a USB connection rather than Lightning, older phone >>>>> 6SE and about a 3 yr old MacBookPro. >>>>> Doesn’t show up on my brothers new MacBook with his iPhone 6S, or my >>>>> iPhone SE? >>>>> Surely they aren’t too old? >>>>> Peter >>>>> >>>>>> On 17 Jun 2020, at 6:06 pm, Stephen Chape <chap...@bigpond.com> wrote: >>>>>> >>>>>> Well that is very strange. >>>>>> >>>>>> So you have plugged your iPhone into your Mac using the Lightning Cable ? >>>>>> Then On your Mac you open Music in the Dock. >>>>>> But your iPhone does not show on the left menu ? >>>>>> >>>>>>> On 17 Jun 2020, at 6:00 pm, Peter Curtis <pe...@augold.com.au> wrote: >>>>>>> >>>>>>> Sorry Stephen, I wasn’t very clear. It doesn’t show up in Music, but it >>>>>>> does show up in Photo’s to allow me to download my photographs I >>>>>>> suppose. But definitely not in Music??? >>>>>>> Peter >>>>>>> >>>>>>>> On 17 Jun 2020, at 5:55 pm, Stephen Chape <chap...@bigpond.com> wrote: >>>>>>>> >>>>>>>> Yep. >>>>>>>> On your Mac open Music in the Dock (NOT Photos). >>>>>>>> >>>>>>>>> On 17 Jun 2020, at 5:52 pm, Peter Curtis <pe...@augold.com.au> wrote: >>>>>>>>> >>>>>>>>> Hi Stephen >>>>>>>>> Seeing this post made me think of checking the backup of my iphone, >>>>>>>>> but when following your instructions my iPhone just doesn’t show up >>>>>>>>> in Photo’s, could you think of what I might be doing wrong? >>>>>>>>> Thanks >>>>>>>>> Peter >>>>>>>>> >>>>>>>>>> On 14 Jun 2020, at 2:26 pm, Stephen Chape <chap...@bigpond.com> >>>>>>>>>> wrote: >>>>>>>>>> >>>>>>>>>> Hi Alan. >>>>>>>>>> >>>>>>>>>> Plug your iPhone into your Mac. >>>>>>>>>> On your Mac open Music in the Dock. >>>>>>>>>> In the left hand menu on Mac click on “your phone” >>>>>>>>>> Then in the top right corner of Mac screen click on “Sync Settings” >>>>>>>>>> Backup should be available there. >>>>>>>>>> >>>>>>>>>>> On 14 Jun 2020, at 10:48 am, Alan Fenton <alcr...@bigpond.com> >>>>>>>>>>> wrote: >>>>>>>>>>> >>>>>>>>>>> Hello >>>>>>>>>>> I use to be able to backup my iPhone in iTunes. The whole phone not >>>>>>>>>>> just music. >>>>>>>>>>> >>>>>>>>>>> Where and how do I do it now? >>>>>>>>>>> >>>>>>>>>>> From Alan. >>>>>>>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>>>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>>>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>>>>>>>> Settings & Unsubscribe - >>>>>>>>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> Regards, >>>>>>>>>> Stephen Chape >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> >>>>>>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>>>>>>> Settings & Unsubscribe - >>>>>>>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>>>>>>> >>>>>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>>>>>> Settings & Unsubscribe - >>>>>>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>>>>>> >>>>>>>> >>>>>>>> Regards, >>>>>>>> Stephen Chape >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> >>>>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>>>>> Settings & Unsubscribe - >>>>>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>>>>> >>>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>>>> Settings & Unsubscribe - >>>>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>>>> >>>>>> >>>>>> Regards, >>>>>> Stephen Chape >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> -- The WA Macintosh User Group Mailing List -- >>>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>>> Settings & Unsubscribe - >>>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>>> >>>>> -- The WA Macintosh User Group Mailing List -- >>>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>>> Settings & Unsubscribe - >>>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>>> >>>> >>>> Regards, >>>> Stephen Chape >>>> >>>> >>>> >>>> >>>> >>>> >>>> -- The WA Macintosh User Group Mailing List -- >>>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>>> Settings & Unsubscribe - >>>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >>> >>> -- The WA Macintosh User Group Mailing List -- >>> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >>> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >>> Settings & Unsubscribe - >>> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> -- The WA Macintosh User Group Mailing List -- Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> Settings & Unsubscribe - <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
