Hi Daniel
Sorry, only have Catalina available. No use of hubs.
Peter

> On 17 Jun 2020, at 10:43 pm, Daniel Kerr <wa...@macwizardry.com.au> wrote:
> 
> Hi Peter
> 
> I’ve seen that once before and just trying to recall how I resolved it - 
> can’t recall exactly at the moment.
> One thing to try (but I might be thinking of another job) - try connecting to 
> them to a Mojave or earlier computer if you have it,…one not running 
> Catalina. See if the devices show up in iTunes. Then you’ll know there are 
> connecting.
> Then plug it back in to the computer (make sure it’s a direct connection to 
> the computer, not through any hubs or anything like that - just cable from 
> iPhone straight to computer). Then see if it shows up.
> Otherwise may need a “connection reset” of sorts,….
> 
> Kind regards
> Daniel
> 
> ---
> Daniel Kerr
> MacWizardry
> 
> Phone: 0414 795 960
> Email: <daniel AT macwizardry.com.au>
> Web:   <http://www.macwizardry.com.au>
> 
> 
> **For everything Apple**
> 
> NOTE: Any information provided in this email may be my personal opinion and 
> as such should be taken accordingly, and may not be the views of MacWizardry. 
> Any information provided does not offer or warrant any form of warranty or 
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> 
>> On 17 Jun 2020, at 10:11 pm, Peter Curtis <pe...@augold.com.au> wrote:
>> 
>> Hi Daniel
>> I’ve still to read your recommended link and will do so tomorrow, but from 
>> what I’ve seen of it, it also says it will appear in the Finder window with 
>> perhaps a request to pair or trust the item but because it doesn’t show in 
>> the Finder window it can’t be paired or trusted?
>> The iPhone doesn’t show in the Finder window, nor does my iPad? and I’ve 
>> used two different cables to make sure. The iPhone and the iPad show up in 
>> Photo’s so it shouldn’t be the connection, but what?
>> I’ll read the recommended link in full tomorrow
>> Kind regards
>> Peter
>> 
>>>> On 17 Jun 2020, at 9:44 pm, Daniel Kerr <wa...@macwizardry.com.au> wrote:
>>> 
>>> Hi Peter (and Stephen).
>>> 
>>> Mojave still uses iTunes.
>>> Music didn’t come into it, until Catalina (10.15).
>>> 
>>> To backup your device in Catalina, you now do it in the Finder.
>>> When you plug in your phone to the computer, open a Finder window (or just 
>>> click anything to open a window). The iPhone will be listed in the s

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