Cheryl Wise: thank you for your humorous anecdote.

My position is: if a firm really *does* something valuable, then it better 
communicate this *something* as powerfully, clearly, accurately, 
triumphantly, and truthfully as possible.

If a firm isn't really doing anything worthwhile, just dazzling dumb clients 
who are tricked into thinking good results are being achieved: shame on that 
firm.

Being full of optimism, I prefer to hope that the firms are *doing 
something* valuable.

They just don't know how to explain what they're doing. Let's hope that's 
the case.

But my deceased father, a laser specialist engineer at Caterpillar, always 
told me: "If you know what you're doing, you'll also know how to describe it 
in simple terms, no matter how complex it is, there's always a way to reduce 
it to simple analogies and descriptors." [My paraphrase, his original was 
simpler!]

How can a firm survive if it's nothing but dazzling, and describing that 
poorly????

Steven Streight
STREIGHT SITE SYSTEMS
Web Usability Analysis,
Credibility Assessment
& Content Writing
[EMAIL PROTECTED]
http://www.vaspersthegrate.blogspot.com 

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