I think there would need to be something with a form or 2 and some
tables to hold useful data, along with email and form flow/routing
capabilities ?
A help desk in the sense of "hey, my mouse isn't working, can someone
from the helpdesk come and fix it?"
my 2 cents,
Mart
something like this (but probably better)
db.define_table('ITMembers',
Field('name'),format='%(name)s')
'''--- if large IT dept, Which uit of IT
hepdesk, server services, etc... ---'''
db.define_table('ITteam',
Field('name'),format='%(name)s')
'''--- desktop/user issue, server outage,
network breakage, etc... ---'''
db.define_table('hdCategory',
Field('name'),format='%(name)s')
'''--- SUBMISSION FORM & REQUEST TRACKING ---'''
db.define_table('hdTicket',
Field('ticketnumber',length=64, default=uuid.uuid4()),
Field('description', 'text'),
Field('created_on',default=request.now),
Field('completed_on',default=request.now),
Field('modified_on','datetime'),
Field('created_by',db.auth_user,default=auth.user_id),
Field('assigned_to',db.ITteam),
Field('category',db.hdCategory),
Field('status',requires = IS_IN_SET(['not started',
'started',
'in progress',
'blocked',
'done'])),
Field('summary',text),
Field('description','text'),
Field('date_logged','datetime'),
Field('priority',requires = IS_IN_SET(range(0,5)),
default=1),
Field('attachement','upload'),
Field('newInfo','text'),
Field('requiresHardware',db.parts),
Field('comments','text'))
On Dec 20, 2:06 pm, mdipierro <mdipie...@cs.depaul.edu> wrote:
> Here is a web2py helpdesk app.
>
> http://web2py.com/examples/static/web2py.app.helpdesk.w2p
>
> Please help me test and improve it.
>
> 1) edit applications/helpdesk/models/0.py
>
> set the email info and set the list of apps to be monitored
>
> 2) on each server (one if you only have one) run
>
> python web2py.py -S helpdesk -M -N -R applications/helpdesk/private/
> tickets2db.py
>
> this will check for new tickets, email you when it finds one, archive
> the ticket in the app db, delete the ticket file.
>
> 3) visit http://.../helpdesk
>
> to search for stored tickets in the monitored apps. Each ticket has
> its own comments thread.
>
> I am sure it has some bugs that need fixing.
> It will be easy to add features since all tickets are in DB.
