Hello, This is the first time that I heard that the rules and policies of a volunteer body are confidential. As a CU and OS we don't have any confidential policy (confidential data, sure)
Can you elaborate more? On Mon, Jul 6, 2020 at 7:52 PM Jonatan Svensson Glad < gladjona...@outlook.com> wrote: > Some quick non-answer (better knows as !answers): > > 1. what are OTRS' rules and policies? > I’m unable to answer this due to the Confidentiality Agreement all OTRS > agents sign. <https://phabricator.wikimedia.org/L45> Any and all > information on the OTRS wiki is private. OTRS wiki is used as a private > workspace restricted to Wikimedia Foundation staff, chapter > representatives, and Volunteer Response Team members, and is is strictly > confidential. > > 2. where are those rules and policies documented, and why are they not > public? > All rules and policies not stored on a local wiki (Commons, enwp, etc.) or > Meta are stored on the OTRS wiki <http://otrs-wiki.wikimedia.org>. Why, > if any rules or policies posted on OTRS wiki, are not public, I’m unable to > answer this due to the Confidentiality Agreement all OTRS agents sign. > > 3. where are those rules and policies discussed and decided? > If not discussed publicly on a local wiki (Commons, enwp, etc.) or Meta, > they can be discussed on e.g. the Café on the OTRS wiki < > http://otrs-wiki.wikimedia.org> or on the mailing list. Or, I guess, by > ”decree" by WMF. > > 4. what is the process for getting those rules and policies changed (or > reworded for clarity)? > I’m unable to answer this due to the Confidentiality Agreement all OTRS > agents sign. > > 5. how is OTRS overseen, and who by? > OTRS has 9 ”OTRS admins” < > https://meta.wikimedia.org/wiki/OTRS#OTRS_administrators>. I believe OTRS > falls under the Communications committee’s purview, and perhaps T&S. > > 6. what is the approval process for an individual to become an OTRS agent? > Please see https://meta.wikimedia.org/wiki/OTRS/Volunteering. > > 7. what is the process for the community to remove an individual’s OTRS > permissions, if they fail to uphold or abide by policy? > I do not know the answer to this question. > > 8. if an individual has been acting contrary to policy, what is the > process for reviewing and if necessary overturning their past actions > (including contacting and apologising to their correspondents)? > I’m unable to answer this due to the Confidentiality Agreement all OTRS > agents sign. > > 9. which individuals can make someone an OTRS agent, or remove their > permissions? > OTRS admins <https://meta.wikimedia.org/wiki/OTRS#OTRS_administrators>. > > 10. how are the individuals in #9 appointed and overseen? > I do not know the answer to this question. > > > Jonatan Svensson Glad > Josve05a > _______________________________________________ > Wikimedia-l mailing list, guidelines at: > https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines and > https://meta.wikimedia.org/wiki/Wikimedia-l > New messages to: Wikimedia-l@lists.wikimedia.org > Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, > <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe> -- Amir (he/him) _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines and https://meta.wikimedia.org/wiki/Wikimedia-l New messages to: Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe>
