On Fri, 17 Jul 2020 at 02:47, Pete Forsyth <[email protected]> wrote:
> We would be better off if > there were clearly articulated, published policies for OTRS Indeed. > I think Andy wants to hold somebody responsible for the > absence of those things You are mistaken; and I have complained previously in this thread and in the on-wiki discussion about other people attempting to ascribe to me motives or intentions that are not mine. I am unsure why this happens, why people are so bad at it, or what purpose it is supposed to achieve. Please do not do so. > But I would very much support an effort to draft, review, and publish > policies and procedures going forward. This is the wrong order; we /first/ need OTRS (or whoever oversees OTRS, though five months after asking, we still don't know who that is, if anyone) to publish its existing policies etc; then we can review them; then we can, if necessary, draft and propose changes or additions. And report any instances where OTRS agents are not acting within them. > For what it's worth, I was an OTRS agent for several years; but, precisely > because of the absence of policies This was presumably historical, because we have been told that there are (now) polices, but they are (partly, perhaps mostly) on a non-public wiki. -- Andy Mabbett @pigsonthewing http://pigsonthewing.org.uk _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines and https://meta.wikimedia.org/wiki/Wikimedia-l New messages to: [email protected] Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:[email protected]?subject=unsubscribe>
