On Fri, 17 Jul 2020 at 17:19, Pete Forsyth <petefors...@gmail.com> wrote:
> Since it seems > that multiple people are misunderstanding you on this point, I wonder > whether there's anything you could do to express your views on this point > more clearly. Here is the entire post I made to Commons:OTRS/Noticeboard on 27 February: #~#~#~#~#~#~#~#~#~#~# We need answers to the following questions (some asked, but not answered, above, some arising from that discussion): 1. what are OTRS' rules and policies? 2. where are those rules and policies documented, and why are they not public? 3. where are those rules and polices discussed and decided? 4. what is the process for getting those rules and policies changed (or reworded for clarity)? 5. how is OTRS overseen, and who by? 6. what is the approval process for an individual to become an OTRS agent? 7. what is the process for the community to remove an individual's OTRS permissions, if they fail to uphold or abide by policy? 8. if an individual has been acting contrary to policy, what is the process for reviewing and if necessary overturning their past actions (including contacting and apologising to their correspondents)? 9. which individuals can make someone an OTRS agent, or remove their permissions? 10. how are the individuals in #9 appointed and overseen? Clearly, the equivalent for these exists on Commons, and our sister projects. OTRS agents can not expect to act without equivalent levels of transparency and accountability, even if individual transactions are confidential. #~#~#~#~#~#~#~#~#~#~# Please tell me which parts of it could be more clear, and how. You certainly did not seem to be concerned about a lack of clarity in it, when you replied: Excellent list, Andy. I concur... I think it would be very much in the interests of OTRS agents and the Wikimedia movement overall to address this list of questions in a forthright way, and make some adjustments (such as publishing policies and a process for amending policies) shortly after I posted it. Or did you have some other unclear post in mind? -- Andy Mabbett @pigsonthewing http://pigsonthewing.org.uk _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines and https://meta.wikimedia.org/wiki/Wikimedia-l New messages to: Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe>
