I still think that more transparency is possible here and there on this issue. Of course, we could have started a long process to get there by now but time is limited and precisely because we should provide a "healthy image of the movement" my goal so far has been to avoid using OTRS with third parties as much as possible. In other words, I have realized it's just easier to find ways to avoid OTRS. For example I prefer to encourage the presence of public copyright information when privacy is not an option and I point out that this is actually on the long term less time-consuming than dealing with the OTRS interface.
I hope that this will reduce the workload on the OTRS system ,so more people can try to improve it, it's the best compromise I could provide. I was asked to be a OTRS agent at a certain point, but I think I can be more productive at the moment creating such alternative pathways than entering the system. I wish all the best to those who want to do something. Alex Il mercoledì 22 luglio 2020, 14:16:04 CEST, Amaroon <aronmanni...@gmail.com> ha scritto: On Tue, 21 Jul 2020 at 11:05, Peter Southwood <peter.southw...@telkomsa.net> wrote: > That is what I thought, so referring someone to ANI is not helpful, or is > there an ANI for OTRS specifically? > Cheers, > Peter > To clarify: the OTRS agent referred to ANI as the place where an issue should be resolved. Indeed it was not helpful, as the issue has already passed that stage. However, the part of the correspondence relevant to this discussion about the accountability of OTRS is the second part of the sentence: "hope you're not hit in the face with a boomerang." I think it needs no explanation how inappropriate and hostile that sentence is. As OTRS is a primary point of contact, somewhat equivalent to customer service at for-profit companies, this kind of communication is not painting a healthy image of the movement. Aron On Sat, 11 Jul 2020 at 10:48, Peter Southwood <peter.southw...@telkomsa.net> wrote: > Context is necessary to understand this. > If OTRS part of Wikipedia? If not, Which ANI? > Cheers, > Peter > > > -----Original Message----- > > From: Wikimedia-l [mailto:wikimedia-l-boun...@lists.wikimedia.org] On > > Behalf Of Aron Manning > > Sent: 11 July 2020 09:23 > > To: Wikimedia Mailing List > > Subject: Re: [Wikimedia-l] Operation and oversight of OTRS system > > > > I recall one experience with OTRS in which I've received this brief > answer: > > > > > Report them to ANI and hope you're not *hit in the face with a > > boomerang*. > > > > > > Yours sincerely, ... > > > > The individual did not apologize in further correspondence and I haven't > > thought about contacting OTRS since then. > > > > > > Aron > > _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines and https://meta.wikimedia.org/wiki/Wikimedia-l New messages to: Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe> _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines and https://meta.wikimedia.org/wiki/Wikimedia-l New messages to: Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe>
