This is a brava step to the end of the whole wikipedia project. More and more mystery less and less truthfulness more and more disillusioned editor.
On Fri, Jul 17, 2020 at 6:20 PM Pete Forsyth <petefors...@gmail.com> wrote: > On Fri, Jul 17, 2020 at 4:17 AM Andy Mabbett <a...@pigsonthewing.org.uk> > wrote: > > > On Fri, 17 Jul 2020 at 02:47, Pete Forsyth <petefors...@gmail.com> > wrote: > > > > > We would be better off if > > > there were clearly articulated, published policies for OTRS > > > > Indeed. > > > > Glad we agree on this central point! I think if we can stick to mapping out > a path that would get us to this, we can have. aproductive discussion. > > > > > > I think Andy wants to hold somebody responsible for the > > > absence of those things > > > > You are mistaken; and I have complained previously in this thread and > > in the on-wiki discussion about other people attempting to ascribe to > > me motives or intentions that are not mine. > > > > I am unsure why this happens, why people are so bad at it, or what > > purpose it is supposed to achieve. > > > > Please do not do so. > > > > My apologies. I will be more careful about it going forward. Since it seems > that multiple people are misunderstanding you on this point, I wonder > whether there's anything you could do to express your views on this point > more clearly. > > > > > > > But I would very much support an effort to draft, review, and publish > > > policies and procedures going forward. > > > > This is the wrong order; we /first/ need OTRS (or whoever oversees > > OTRS, though five months after asking, we still don't know who that > > is, if anyone) to publish its existing policies etc; then we can > > review them; then we can, if necessary, draft and propose changes or > > additions. And report any instances where OTRS agents are not acting > > within them. > > > > I don't disagree -- the order you describe would be optimal. But it's not > in your control, it's not in my control, and I haven't seen anybody who has > access to that information commit to taking the first steps. So, it seems > worthwhile to discuss alternate ways to get to a goal that (I think) > everybody would support. Even if they're a little messy or less than > optimal. To me, the outcome is far more important than a perfect process. > > > > > > For what it's worth, I was an OTRS agent for several years; but, > > precisely > > > because of the absence of policies > > > > This was presumably historical, because we have been told that there > > are (now) polices, but they are (partly, perhaps mostly) on a > > non-public wiki. > > > > Let me clarify -- I didn't say there were no policies at all, but that the > absence of certain policies made it specifically challenging for me. If > memory serves, there were a few policy pages on the OTRS wiki, but not as > much detail as I would have liked to see, and there were transparency and > trust issues within the OTRS world (between agents and OTRS admins) as > well, which made internal discussion there challenging too. > > -Pete > -- > [[User:Peteforsyth]] > _______________________________________________ > Wikimedia-l mailing list, guidelines at: > https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines and > https://meta.wikimedia.org/wiki/Wikimedia-l > New messages to: Wikimedia-l@lists.wikimedia.org > Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, > <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe> _______________________________________________ Wikimedia-l mailing list, guidelines at: https://meta.wikimedia.org/wiki/Mailing_lists/Guidelines and https://meta.wikimedia.org/wiki/Wikimedia-l New messages to: Wikimedia-l@lists.wikimedia.org Unsubscribe: https://lists.wikimedia.org/mailman/listinfo/wikimedia-l, <mailto:wikimedia-l-requ...@lists.wikimedia.org?subject=unsubscribe>
