On 29/12/10 18:31, Neil Kandalgaonkar wrote:
> I've been inspired by the discussion David Gerard and Brion Vibber 
> kicked off, and I think they are headed in the right direction.
> 
> But I just want to ask a separate, but related question.
> 
> Let's imagine you wanted to start a rival to Wikipedia. Assume that you 
> are motivated by money, and that venture capitalists promise you can be 
> paid gazillions of dollars if you can do one, or many, of the following:
> 
> 1 - Become a more attractive home to the WP editors. Get them to work on 
> your content.
> 
> 2 - Take the free content from WP, and use it in this new system. But 
> make it much better, in a way Wikipedia can't match.

This has been done before: Wikinfo, Citizendium, etc.

> 3 - Attract even more readers, or perhaps a niche group of 
> super-passionate readers that you can use to build a new community.

This is basically Wikia's business model. I think you need to think
outside the box.

I would make it more like World of Warcraft. We should incentivise
people to set up wiki sweatshops in Indonesia, paying local people to
"grind" all day, cleaning up articles, in order to build up a level 10
admin character that can then be sold for thousands of dollars on the
open market. Also it should have cool graphics.

OK, if you want a real answer: I think if you could convince admins to
be nicer to people, then that would make a bigger impact to
Wikipedia's long-term viability than any ease-of-editing feature.
Making editing easier will give you a one-off jump in editing
statistics, it won't address the trend.

We know from interviews and departure messages that the editing
interface creates an initial barrier for entry, but for people who get
past that barrier, various social factors, such as incivility and
bureaucracy, limit the time they spend contributing.

Once you burn someone out, they don't come back for a long time, maybe
not ever. So you introduce a downwards trend which extends over
decades, until the rate at which we burn people out meets the rate at
which new editors are born.

Active, established editors have a battlefront mentality. They feel as
if they are fighting for the survival of Wikipedia against a constant
stream of newbies who don't understand or don't care about our
policies. As the stream of newbies increases, they become more
desperate, and resort to more desperate (and less civil) measures for
controlling the flood.

Making editing easier could actually be counterproductive. If we let
more people past the editing interface barrier before we fix our
social problems, then we could burn out the majority of the Internet
population before we figure out what's going on. Increasing the number
of new editors by a large factor will increase the anxiety level of
admins, and thus accelerate this process.

I think there are things we can do in software to help de-escalate
this conflict between established editors and new editors.

One thing we can do is to reduce the sense of urgency. Further
deployment of FlaggedRevs (pending changes) is the obvious way to do
this. By hiding recent edits, admins can deal with bad edits in their
own time, rather reacting in the heat of the moment.

Another thing we could do is to improve the means of communication.
Better communication often helps to de-escalate a conflict.

We could replace the terrible user talk page interface with an
easy-to-use real-time messaging framework. We could integrate polite
template responses with the UI. And we could provide a centralised
forum-like view of such messages, to encourage mediators to review and
de-escalate emotion-charged conversations.

-- Tim Starling


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