What if I did receive an email, but when I wanted to update the question it
wasn't there to be found? That happened to me last Friday, I resubmitted the
question on Monday.
Amanda Owens writes:
> We had some problems with the license generating server when we moved
> some of our servers last weekend. The problem is now solved, and we are
> working through our queue of support questions. Please make sure that
> you include your member email address and your license code so that we
> can process your licenses quickly.
>
> As for our support database, if you do not receive a confirmation email
> of our receipt of your problem, then our system did not receive it.
> Please make sure you use our online webform, or send email to
> [EMAIL PROTECTED]
>
> Regards,
> Amanda Owens
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