I always make a point to interview students and faculty about eduroam during my travels or in my town if the opportunity arises
These interviewees are from eduroam enabled Universities and Colleges from around the world and are rarely aware of the service. My last interview was with a Canadian student from McGill who spent one month traveling European Cities …she was bummed to learn on her way back home in line at the airport that she missed on that great opportunity considering that free Wi-FI hotspots are not always easy to find. Now she knows ! IT departments turn eduroam on and the communication to the University community is highly variable depending on the school. I know that Clemson University uses eduroam as their primary secure SSID and did a massive information campaign. As a result we saw a lot of Clemson authentications in our logs showing that the Clemson Community used the service when traveling. What is the right approach to inform the community about eduroam? (here are potential suggestions) -Include a paragraph in the “orientation” material (my son did his school orientation last month and was puzzled that the Wireless section had nothing on eduroam and its roaming benefit) -Let the study abroad office know about eduroam and advertise for the service in that office -Do a mass email (not always popular and will have to be repeated until eduroam becomes part of the knowhow) -Include it in the University media (also needs to be repeated until it becomes part of the knowhow) What else? The most successful approach that we have seen is using eduroam as primary SSID but not every school is willing or ready to do so, and even in that case the communication about the roaming aspect has to be done properly! Once you enable eduroam for your campus, definitely ask your communication department if they can help you spread the word. (there is some customizable material for your school at www.eduroam.org <http://www.eduroam.org/>…click on Media & Logo (left hand side) Best, Philippe Philippe Hanset www.eduroam.us > On Jul 22, 2015, at 8:16 AM, Lee H Badman <lhbad...@syr.edu> wrote: > > Branding. “Orange” is deeply embedded in our University culture. With dozens > of thousands of wireless clients on the network daily, AirOrange SSID is one > more facet of that culture. Eduroam is there for those who need it > (single-digit percentage of all users), and they tend to find it just fine. > Our travelers also have no issue using eduroam when away, and our branded > SSID when home. > > > -Lee > > Lee Badman | Network Architect > > Information Technology Services > 206 Machinery Hall > 120 Smith Drive > Syracuse, New York 13244 > > t 315.443.3003 f 315.443.4325 e lhbad...@syr.edu > <mailto:lhbad...@syr.edu> w its.syr.edu <http://its.syr.edu/> > SYRACUSE UNIVERSITY > syr.edu <http://syr.edu/> > > From: The EDUCAUSE Wireless Issues Constituent Group Listserv > [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > <mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>] On Behalf Of Oliver Elliott > Sent: Wednesday, July 22, 2015 3:54 AM > To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > <mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> > Subject: Re: [WIRELESS-LAN] eduroam Advertising > > It would be interesting to hear why you wouldn't make eduroam your primary > SSID, is it technical reasons or one of branding? > > On 21 July 2015 at 20:39, Lee H Badman <lhbad...@syr.edu > <mailto:lhbad...@syr.edu>> wrote: > Similar here. No desire to move to eduroam as primary SSID, but it’s getting > fair amount of use with communications efforts. > > Lee Badman | Network Architect > > Information Technology Services > 206 Machinery Hall > 120 Smith Drive > Syracuse, New York 13244 > > t 315.443.3003 f 315.443.4325 e lhbad...@syr.edu > <mailto:lhbad...@syr.edu> w its.syr.edu <http://its.syr.edu/> > SYRACUSE UNIVERSITY > syr.edu <http://syr.edu/> > > From: The EDUCAUSE Wireless Issues Constituent Group Listserv > [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > <mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>] On Behalf Of Wang, Yu > Sent: Tuesday, July 21, 2015 1:37 PM > To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > <mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> > Subject: Re: [WIRELESS-LAN] eduroam Advertising > > When we rolled out eduroam, our ITS PR Team published the news in > university’s newsletter ‘State’. > > http://unicomm.fsu.edu/documents/state/state-2014-03-31.pdf > <http://unicomm.fsu.edu/documents/state/state-2014-03-31.pdf> > > ITS put up webpages for eduroam: > > http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam > <http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam> > > > ITS also made an announcement to university’s mailing list, nolenet: > > ===========================Copy of announcement > email================================== > <image001.png> > > In March 2014, Information Technology Services (ITS) joined eduroam, a free, > secure, worldwide Internet access service that allows members to easily > connect their mobile device to Wi-Fi when visiting other participating > institutions. Please share this information with researchers, staff and > students in your unit who may be traveling away from Florida State University > this summer. > > When > Available now > > What > FSU faculty, staff and students can now connect to wireless Internet at > thousands of participating universities around the globe at no charge. As a > reciprocal service, campus visitors, including researchers and international > students, from other participating institutions enjoy free wireless access > when visiting Florida State. > > Impact > Whether a researcher traveling overseas, an employee attending a regional > symposium or a student studying abroad, all Florida State faculty, staff and > students can access immediate Internet connectivity at any participating > institution, and all guests from participating institutions can access secure > Wi-Fi at Florida State without any special provisioning or preparation. > > Details > Setup and login instructions for eduroam can be found on the ITS website > <http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam>. The eduroam > network at Florida State is available only to guests. Florida State users > should continue to use FSU’s existing wireless networks, FSUSecure, when on > main campus, and eduroam when they travel. A complete list of more than 5,000 > participating institutions throughout the United States and worldwide can be > found online at www.eduroam.org. > <http://monitor.eduroam.org/eduroam_map.php?type=all> > Find out more about eduroam by visiting the ITS eduroam Web page > <http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam>. > > Questions? > We’re here to help. Submit a support request <http://servicecenter.fsu.edu/> > or contact the ITS Service Desk at http://its.fsu.edu/ITS-Service-Desk > <http://its.fsu.edu/ITS-Service-Desk> or 850-644-HELP(4357). > > ========================end of copy============================== > > We broadcast SSID ‘eduroam’ alongside with ‘FSUSecure’. Since eduroam is > alphabetically ahead of FSUSecure, users searching for wireless will always > see eduroam listed at top. > > > > Yu Wang > Core, ITS > The Florida State University > Tallahassee, FL 32306 > > From: The EDUCAUSE Wireless Issues Constituent Group Listserv > [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > <mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>] On Behalf Of Higgins, Benjamin > John > Sent: Tuesday, July 21, 2015 12:49 PM > To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > <mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> > Subject: [WIRELESS-LAN] eduroam Advertising > > Fellow WIRELESS-LANers: > > We have successfully rolled out eduroam to our campus. However, everything > we have tried to educate our campus appears to have fallen on deaf ears. We > still have large amounts of “Can I please have guest access” requests – even > when we know they are coming from an institution that has eduroam. > > Has anyone mounted a successful campaign to educate their campus about > eduroam? Does anyone have flyers, marketing material, digital signage > graphics that they are willing to share? > > Thank you very much! > > --ben > > -- > Benjamin J. Higgins (‘97), JNCIA-Junos | bjhigg...@wpi.edu > <mailto:bjhigg...@wpi.edu> > Network Engineer | Office 508.831.4860 > Worcester Polytechnic Institute | Cell 508.713.1739 > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/ <http://www.educause.edu/groups/>. > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/ <http://www.educause.edu/groups/>. > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/ <http://www.educause.edu/groups/>. > > > > -- > Oliver Elliott > Senior Network Specialist > IT Services > University of Bristol > e: oliver.elli...@bristol.ac.uk <mailto:oliver.elli...@bristol.ac.uk> > t: 0117 39 (41131) > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/ <http://www.educause.edu/groups/>. > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at > http://www.educause.edu/groups/ <http://www.educause.edu/groups/>. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
