We considered eduroam as a Primary however we had two RF neighbours at the time (in 2007 and for a short period there we ran eduoram-UofA for our eduroam SSID) so this was not ideal. We are now upto 4 RF neighbours at varying locations and are potentially going to be in a position where there are 5-6 institutions offering the service in an area. Certainly this is something to consider.
Branding is also something we like to have, it stands out to users and guests as the obvious place. For onboarding we have been using Cloudpaths’ Xpress Connect, but we should be going live very soon with Enrolment System and with this we are configuring both our branded and eduroam SSID’s. Advertising wise we often find it hard to get approval to advertise things like this (too noisy they say for an all staff and/or student email). One method we have used in the past is Survey’s, we offer a couple of $100 vouchers or something randomly selected. We ask people for feedback in general on wireless, report upto 5 locations where they have coverage/connectivity issues, perhaps ask about documentation and often a question like “Did you know that eduroam allows you to login to other enabled institutions using your UofA credentials?” Yes/No find out more “insert web link”. We also have University newsletters etc etc, so getting a message in there every now and then helps too. Without a blanket email we can hit up everyone, but there’s way’s to gradually increase awareness -- Jason Cook The University of Adelaide, AUSTRALIA 5005 Ph : +61 8 8313 4800 From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Turner, Ryan H Sent: Wednesday, 22 July 2015 11:01 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising My feeling is that most of the clients we serve are going to take the past of least resistance. Taking the time to onboard a second SSID is likely not going to happen for the majority of clients until it is the primary SSID. We ultimately decided that a the branding decision wasn’t the overweighing concern, here, but that obviously is going to vary wildly from institution to institution. We will likely have over 60,000 wireless clients connecting every day to eduroam, and I think that is the ultimate advertising campaign. Ryan H Turner Senior Network Engineer The University of North Carolina at Chapel Hill CB 1150 Chapel Hill, NC 27599 +1 919 445 0113 Office +1 919 274 7926 Mobile From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lee H Badman Sent: Wednesday, July 22, 2015 8:16 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: Re: [WIRELESS-LAN] eduroam Advertising Branding. “Orange” is deeply embedded in our University culture. With dozens of thousands of wireless clients on the network daily, AirOrange SSID is one more facet of that culture. Eduroam is there for those who need it (single-digit percentage of all users), and they tend to find it just fine. Our travelers also have no issue using eduroam when away, and our branded SSID when home. -Lee Lee Badman | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 t 315.443.3003 f 315.443.4325 e lhbad...@syr.edu<mailto:lhbad...@syr.edu> w its.syr.edu SYRACUSE UNIVERSITY syr.edu From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Oliver Elliott Sent: Wednesday, July 22, 2015 3:54 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: Re: [WIRELESS-LAN] eduroam Advertising It would be interesting to hear why you wouldn't make eduroam your primary SSID, is it technical reasons or one of branding? On 21 July 2015 at 20:39, Lee H Badman <lhbad...@syr.edu<mailto:lhbad...@syr.edu>> wrote: Similar here. No desire to move to eduroam as primary SSID, but it’s getting fair amount of use with communications efforts. Lee Badman | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 t 315.443.3003 f 315.443.4325 e lhbad...@syr.edu<mailto:lhbad...@syr.edu> w its.syr.edu<http://its.syr.edu> SYRACUSE UNIVERSITY syr.edu<http://syr.edu> From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>] On Behalf Of Wang, Yu Sent: Tuesday, July 21, 2015 1:37 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: Re: [WIRELESS-LAN] eduroam Advertising When we rolled out eduroam, our ITS PR Team published the news in university’s newsletter ‘State’. http://unicomm.fsu.edu/documents/state/state-2014-03-31.pdf ITS put up webpages for eduroam: http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam ITS also made an announcement to university’s mailing list, nolenet: ===========================Copy of announcement email================================== [cid:image001.png@01CF6075.92191070] In March 2014, Information Technology Services (ITS) joined eduroam, a free, secure, worldwide Internet access service that allows members to easily connect their mobile device to Wi-Fi when visiting other participating institutions. Please share this information with researchers, staff and students in your unit who may be traveling away from Florida State University this summer. When Available now What FSU faculty, staff and students can now connect to wireless Internet at thousands of participating universities around the globe at no charge. As a reciprocal service, campus visitors, including researchers and international students, from other participating institutions enjoy free wireless access when visiting Florida State. Impact Whether a researcher traveling overseas, an employee attending a regional symposium or a student studying abroad, all Florida State faculty, staff and students can access immediate Internet connectivity at any participating institution, and all guests from participating institutions can access secure Wi-Fi at Florida State without any special provisioning or preparation. Details Setup and login instructions for eduroam can be found on the ITS website<http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam>. The eduroam network at Florida State is available only to guests. Florida State users should continue to use FSU’s existing wireless networks, FSUSecure, when on main campus, and eduroam when they travel. A complete list of more than 5,000 participating institutions throughout the United States and worldwide can be found online at www.eduroam.org. <http://monitor.eduroam.org/eduroam_map.php?type=all> Find out more about eduroam by visiting the ITS eduroam Web page<http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam>. Questions? We’re here to help. Submit a support request<http://servicecenter.fsu.edu/> or contact the ITS Service Desk at http://its.fsu.edu/ITS-Service-Desk or 850-644-HELP(4357). ========================end of copy============================== We broadcast SSID ‘eduroam’ alongside with ‘FSUSecure’. Since eduroam is alphabetically ahead of FSUSecure, users searching for wireless will always see eduroam listed at top. Yu Wang Core, ITS The Florida State University Tallahassee, FL 32306 From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Higgins, Benjamin John Sent: Tuesday, July 21, 2015 12:49 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: [WIRELESS-LAN] eduroam Advertising Fellow WIRELESS-LANers: We have successfully rolled out eduroam to our campus. However, everything we have tried to educate our campus appears to have fallen on deaf ears. We still have large amounts of “Can I please have guest access” requests – even when we know they are coming from an institution that has eduroam. Has anyone mounted a successful campaign to educate their campus about eduroam? Does anyone have flyers, marketing material, digital signage graphics that they are willing to share? Thank you very much! --ben -- Benjamin J. Higgins (‘97), JNCIA-Junos | bjhigg...@wpi.edu<mailto:bjhigg...@wpi.edu> Network Engineer | Office 508.831.4860 Worcester Polytechnic Institute | Cell 508.713.1739 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. -- Oliver Elliott Senior Network Specialist IT Services University of Bristol e: oliver.elli...@bristol.ac.uk<mailto:oliver.elli...@bristol.ac.uk> t: 0117 39 (41131) ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.