It takes some time and effort on IT's part each semester, but we put how-to instructions with screen shots on all the common devices on the student portal. We then refer callers to the help desk to the portal first with instructions to call back if they continue to have difficulties. That seems to handle the vast majority of cases.
Bill Seward | Director of Information Technology Office of Information Technology P.O. Box 960 | 48380 US Hwy 52 Misenheimer, NC 28109 Office 704-463-3066 | Fax 704-463-1363 pfeiffer.edu<http://www.pfeiffer.edu/> | facebook.com/PfeifferUniversity<http://www.facebook.com/pfeifferuniversity> | @Pfeiffer1885<http://www.twitter.com/pfeiffer1885> instagram/PfeifferUniversity <http://www.instagram.com/pfeifferuniversity> | youtube.com/PfeifferUniversity<http://www.youtube.com/channel/UClrggh7TvtboLiHdS-kKHzQ> For assistance with an IT-related issue, call Tech Support at 704-463-3002 or email us at techsupp...@pfeiffer.edu [advancement:public:GARY:stationary:Pfeiffer BB color logo email sig logo.jpg]<http://www.pfeiffer.edu/> This email, including attachments, is intended for the person(s) or company named and may contain legally privileged information. Unauthorized disclosure, copying or use of this information is prohibited. If you are not an intended recipient, you may not review, copy or distribute this message. If you received this communication in error, please notify the sender immediately by email and delete the original message. From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lee H Badman Sent: Tuesday, March 1, 2016 9:12 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: [WIRELESS-LAN] Self-registered MAC device bypass- worth the headaches? Hi Everyone, Not looking for a lot of input on all of the things you CAN do- just asking a focused question for those that are doing it. We're piloting the ability for students to self-register games, TVs, Roku, etc. but am astounded at how hard some devices are to find MAC addresses for from the user side. Amazon Echo is notorious, also fighting with a Roku 2. No labels, not easy to find in menu. Sure, you can find all of this on APs, but that isn't "self-service" for self-registration. Anyone have thoughts, comments, scars, suggestions? I know Clearpass and ISE can fingerprint, but I'm finding that's far from accurate at times, and again- doesn't help with "register YOUR device by MAC" for users that can't see what network admins use. -Lee Badman Lee H. Badman Network Architect/Wireless TME ITS, Syracuse University 315.443.3003 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
