Hey Lee, Let me know if you would like to talk off line about it, but we have recently deployed two LPV environments in the last year here at Liberty. Our largest being able support 12k+ devices during convocation 3 times a week when our students are here. We are currently looking to deploy one other in the next year, and hopefully our football stadium in the next 3-5 years. * Do you provide fan facing wireless? Yes * Have you contracted with a 3rd party for the actual running of the fan wireless network? We have looked at a couple different options. But everything is currently supported in house and plan to keep it that way. * During events, do you (as in central IT for the school) provide on-site support for wired and wireless operations? Yes for major events, and on-call. But everything is on a per event/venue basis. * Are these operations treated as overtime for your staff? Depends on the venue. All of our staff are salaried employees so we typically work out comp time if able. * Have you ever hired more staff for event support? Yes, But we are still evaluating options as we do not have enough to dedicate a person just yet. * Do you in any way try to emulate the "Wi-Fi Coach" thing that pro venues do- where you have uniformed staff roaming the crowd in direct support of fans? If we deploy at our football stadium possibly. However, We don't believe this would enough for a full time position just yet, as we already have 5 people on our wireless team. We currently only have two LPV environments at the moment. These environments are constantly being monitored, and supported t as they are extremely sensitive rf wise, that doesn't even include the additional services we have to offer for them. * Are you doing any school-IT-run "fan experience" applications? (video replay, buy food, indoor mapping, etc over mobile devices) If so, how is it working out and do you have SLA with the venue/Athletics? We have talked about this, and have our eye on http://www.venuenext.com/ but don't have the buy in just yet from athletics. I do suggest working with them as they will be the biggest advocate and driver for this. Currently we are utilizing guest, and custom portal pages for some of our venues. * If your central IT supports the events and fan experience Do you contract out the "fan experience" stuff? Everything is supported in house at the moment, but if we ever go the full time fan experience route our staff would most likely be part of our central IT department * How does PCI fit into this, and who handles it? My team works closely with the compliance and security team on deployments, if a special request, or change is required it is vetted accordingly before being deployed.
T.J. Norton Sr. Wireless Network Engineer - Team Lead Network Services - Wireless (434) 592-6552 [http://www.liberty.edu/media/1616/40themail/wordmark-for-email.jpg] Liberty University | Training Champions for Christ since 1971 From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lee H Badman Sent: Monday, June 6, 2016 10:53 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: [WIRELESS-LAN] College Sports Venue Wireless- In-House vs 3rd Party Let me respectfully preface this with a note for the vendor/VAR list folks: Please do not respond to this message, or use the discussion that might ensue as a trigger to contact those discussing about stadium services/fan experience services. I'm well aware of all, and am looking to speak to my higher ed colleagues without looking for outside input. Meant respectfully- but also firmly for this conversation. For those on list with large sports venues, I'd like to just pick your brains as we ponder things off in the future. I'm talking mostly about legitimate stadium operations, like 30K seats and more. As always, we can talk off list if that is more comfortable, and feel free to avoid any of the questions that you'd rather not answer. * Do you provide fan facing wireless? * Have you contracted with a 3rd party for the actual running of the fan wireless network? * During events, do you (as in central IT for the school) provide on-site support for wired and wireless operations? * Are these operations treated as overtime for your staff? * Have you ever hired more staff for event support? * Do you in any way try to emulate the "Wi-Fi Coach" thing that pro venues do- where you have uniformed staff roaming the crowd in direct support of fans? * Are you doing any school-IT-run "fan experience" applications? (video replay, buy food, indoor mapping, etc over mobile devices) If so, how is it working out and do you have SLA with the venue/Athletics? * If your central IT supports the events and fan experience * Do you contract out the "fan experience" stuff? * How does PCI fit into this, and who handles it? The list could go on, but I'll stop there. Thanks very much in advance for any and all input. -Lee Badman ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
