Just following up on this, were there any additional responses? Norman Elton William & Mary
On Mon, Jun 6, 2016 at 11:33 AM, Lee H Badman <lhbad...@syr.edu> wrote: > Thanks, TJ- great input. > > > > > > *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto: > WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] *On Behalf Of *Norton, Thomas (IT > Operations Admin) > *Sent:* Monday, June 06, 2016 11:16 AM > *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > *Subject:* Re: [WIRELESS-LAN] College Sports Venue Wireless- In-House vs > 3rd Party > > > > Hey Lee, > > > > Let me know if you would like to talk off line about it, but we have > recently deployed two LPV environments in the last year here at Liberty. > Our largest being able support 12k+ devices during convocation 3 times a > week when our students are here. We are currently looking to deploy one > other in the next year, and hopefully our football stadium in the next 3-5 > years. > > · Do you provide fan facing wireless? Yes > > · Have you contracted with a 3rd party for the actual running of > the fan wireless network? We have looked at a couple different options. > But everything is currently supported in house and plan to keep it that > way. > > · During events, do you (as in central IT for the school) provide > on-site support for wired and wireless operations? Yes for major events, > and on-call. But everything is on a per event/venue basis. > > · Are these operations treated as overtime for your staff? Depends > on the venue. All of our staff are salaried employees so we typically work > out comp time if able. > > · Have you ever hired more staff for event support? Yes, But we > are still evaluating options as we do not have enough to dedicate a person > just yet. > > · Do you in any way try to emulate the “Wi-Fi Coach” thing that > pro venues do- where you have uniformed staff roaming the crowd in direct > support of fans? If we deploy at our football stadium possibly. However, > We don’t believe this would enough for a full time position just yet, as we > already have 5 people on our wireless team. We currently only have two LPV > environments at the moment. These environments are constantly being > monitored, and supported t as they are extremely sensitive rf wise, that > doesn’t even include the additional services we have to offer for them. > > · Are you doing any school-IT-run “fan experience” applications? > (video replay, buy food, indoor mapping, etc over mobile devices) If so, > how is it working out and do you have SLA with the venue/Athletics? We > have talked about this, and have our eye on http://www.venuenext.com/ but > don’t have the buy in just yet from athletics. I do suggest working with > them as they will be the biggest advocate and driver for this. Currently we > are utilizing guest, and custom portal pages for some of our venues. > > · If your central IT supports the events and fan experience Do > you contract out the “fan experience” stuff? Everything is supported in > house at the moment, but if we ever go the full time fan experience route > our staff would most likely be part of our central IT department > > · How does PCI fit into this, and who handles it? My team works > closely with the compliance and security team on deployments, if a special > request, or change is required it is vetted accordingly before being > deployed. > > > > > > *T.J. Norton* > > *Sr. Wireless Network Engineer - Team Lead* > *Network Services - Wireless* > > *(434) 592-6552 <%28434%29%20592-6552> * > > > > [image: http://www.liberty.edu/media/1616/40themail/wordmark-for-email.jpg] > > *Liberty University | Training Champions for Christ since 1971* > > > > *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [ > mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>] *On Behalf Of *Lee H Badman > *Sent:* Monday, June 6, 2016 10:53 AM > *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > *Subject:* [WIRELESS-LAN] College Sports Venue Wireless- In-House vs 3rd > Party > > > > Let me respectfully preface this with a note for the vendor/VAR list > folks: Please do not respond to this message, or use the discussion that > might ensue as a trigger to contact those discussing about stadium > services/fan experience services. I’m well aware of all, and am looking to > speak to my higher ed colleagues without looking for outside input. Meant > respectfully- but also firmly for this conversation. > > > > For those on list with large sports venues, I’d like to just pick your > brains as we ponder things off in the future. I’m talking mostly about > legitimate stadium operations, like 30K seats and more. As always, we can > talk off list if that is more comfortable, and feel free to avoid any of > the questions that you’d rather not answer. > > > > · Do you provide fan facing wireless? > > · Have you contracted with a 3rd party for the actual running of > the fan wireless network? > > · During events, do you (as in central IT for the school) provide > on-site support for wired and wireless operations? > > · Are these operations treated as overtime for your staff? > > · Have you ever hired more staff for event support? > > · Do you in any way try to emulate the “Wi-Fi Coach” thing that > pro venues do- where you have uniformed staff roaming the crowd in direct > support of fans? > > · Are you doing any school-IT-run “fan experience” applications? > (video replay, buy food, indoor mapping, etc over mobile devices) If so, > how is it working out and do you have SLA with the venue/Athletics? > > · If your central IT supports the events and fan experience > > · Do you contract out the “fan experience” stuff? > > · How does PCI fit into this, and who handles it? > > > > The list could go on, but I’ll stop there. Thanks very much in advance for > any and all input. > > > > > > -Lee Badman > > > > > > > > > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at http://www.educause.edu/ > groups/. > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at http://www.educause.edu/ > groups/. > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at http://www.educause.edu/ > groups/. > > ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
