Hi Kevin, Not using Cisco APs, but we’re running Aruba 6.5.3.1 (205H) APs and we actually have seen a few of the TCL Roku Tvs and they are working. Assuming that’s the same $138 one they’re selling at Wal-Mart at the end-caps/middle aisles.
- We have a “-“ in our SSID with a mix of capital-letters - Data Rates o Basic rates – 6 o Transmit (Supported) - 6, 9, 12, 18, 24, 36, 48, 54 I was trying to get a packet-capture of some of the management frames but I’m relying on the students actually putting “TCL” in the device registration to actually identify a TCL Roku client (only 3) – but we have about 18 in that OUI range (although another one says Insignia) so hard to say. Christopher Johnson Wireless Network Engineer AT Infrastructure Operations & Networking (ION) Illinois State University (309) 438-8444 Stay connected with ISU IT news and tips with @ISU IT Help on Facebook<https://www.facebook.com/ISUITHelp/> and Twitter<https://twitter.com/ISUITHelp> From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Osborne, Bruce W (Network Operations) Sent: Tuesday, August 22, 2017 8:51 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Issues with TCL Roku TVs We have a special SSID deployed to a few areas for devices that require the lower rates in order to associate. We use MAC Auth to restrict who can use it. Bruce Osborne Senior Network Engineer Network Operations - Wireless (434) 592-4229 LIBERTY UNIVERSITY Training Champions for Christ since 1971 From: Mccormick, Kevin [mailto:ke-mccorm...@wiu.edu] Sent: Sunday, August 20, 2017 10:28 AM Subject: Re: Issues with TCL Roku TVs We do have dashes in the names. That is a thought, and could test that out. Not sure we would change all the SSIDs just to get one brand of TVs to work. Kevin McCormick<https://www.youracclaim.com/badges/3aa51624-4156-498d-bf6f-4a61790d54cf/public_url> Network Administrator University Technology - Western Illinois University ke-mccorm...@wiu.edu<mailto:ke-mccorm...@wiu.edu> | (309) 298-1335<tel:3092981335> | Morgan Hall 106b Connect with uTech: Website<http://www.wiu.edu/utech> | Facebook<https://www.facebook.com/uTechWIU> | Twitter<https://twitter.com/WIU_uTech> [http://www.wiu.edu/university_technology/images/signatures/currentimage.jpg] On Sun, Aug 20, 2017 at 8:59 AM, Francis Walker <f...@ksu.edu<mailto:f...@ksu.edu>> wrote: Hi Kevin, just a shot in the dark here, but would your SSID's contain any special characters? I have had seen problems with certain TV's where they won't associate if the SSID had certain special characters in it. Thanks, Joe Joe Walker Computing and Telecommunication Services Kansas State University (785)532-4997<tel:(785)%20532-4997> f...@ksu.edu<mailto:f...@ksu.edu> ________________________________ From: The EDUCAUSE Wireless Issues Constituent Group Listserv <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> on behalf of Mccormick, Kevin <ke-mccorm...@wiu.edu<mailto:ke-mccorm...@wiu.edu>> Sent: Saturday, August 19, 2017 9:08:06 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: Re: [WIRELESS-LAN] Issues with TCL Roku TVs We took a test AP from the test network up to the room and connected. Before I left to go there I set the data rate to the defaults, all the default b/g data rates were active on the AP. None of the test SSIDs would show on the TV when we scanned for networks. Kevin McCormick<https://www.youracclaim.com/badges/3aa51624-4156-498d-bf6f-4a61790d54cf/public_url> Network Administrator University Technology - Western Illinois University ke-mccorm...@wiu.edu<mailto:ke-mccorm...@wiu.edu> | (309) 298-1335<tel:3092981335> | Morgan Hall 106b Connect with uTech: Website<http://www.wiu.edu/utech> | Facebook<https://www.facebook.com/uTechWIU> | Twitter<https://twitter.com/WIU_uTech> [http://www.wiu.edu/university_technology/images/signatures/currentimage.jpg] On Sat, Aug 19, 2017 at 8:40 PM, Norton, Thomas (Network Operations) <tnort...@liberty.edu<mailto:tnort...@liberty.edu>> wrote: Have you tried enabling 1, or 5.5? I agree with Kelly, if enabled I would def disable 802.11r to see if it could be affecting it. I still highly recommend completing a wpcap to understand the client behavior. T.J. Norton Wireless Network Architect Network Operations - Wireless (434) 592-6552<tel:(434)%20592-6552> [http://www.liberty.edu/media/1616/40themail/wordmark-for-email.jpg] Liberty University | Training Champions for Christ since 1971 On Aug 19, 2017, at 9:21 PM, Slone, Kelly <kelly.sl...@marshall.edu<mailto:kelly.sl...@marshall.edu>> wrote: Do you have 802.11r enabled? If so test with it disabled. We've been seeing this behavior with other devices when 802.11r is enabled. Thanks, Kelly Slone Sent from my iPhone On Aug 19, 2017, at 8:29 PM, Mccormick, Kevin <ke-mccorm...@wiu.edu<mailto:ke-mccorm...@wiu.edu>> wrote: We have 3 SSIDs. One for PEAP and EAP-TLS. One open for onboarding. One for PSK. We have 1,2,5.5,6,9,11 disabled, 12,18 supported, 24 mandatory, and 36, 48, 54 supported. We tried a test system AP in their room with the Cisco default rates and those SSIDs would not show on that TV. Other TV in the room was a Insignia Roku TV and that TV seen all the SSIDs including out test SSIDs. 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What are the current basic rates are you advertising? Have you taken any wpcaps yet? Are you using an open ssid, or doing any form of authorization? T.J. Norton Wireless Network Architect Network Operations - Wireless (434) 592-6552<tel:(434)%20592-6552> [http://www.liberty.edu/media/1616/40themail/wordmark-for-email.jpg] Liberty University | Training Champions for Christ since 1971 On Aug 19, 2017, at 7:29 PM, Mccormick, Kevin <ke-mccorm...@wiu.edu<mailto:ke-mccorm...@wiu.edu>> wrote: We are having students having issues with TCL Roku TVs not seeing any of our SSIDs being broadcast. They will not even connect manually through the Private network configuration option. We even tried with the default data rates and with 802.11b data rates disabled. The TV did see an SSID from a Samsung phone in Hot Spot mode. We have Cisco 1142 and 2702 APs and are running 8.2.141.0. Anyone else seeing trouble with these TVs or have any fixes to suggest? 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