Just an update. Problem has been resolved in testing. We had set the Wi-Fi Direct Client Policy on the SSID to Xconnect-Not-Allow.
In testing we did not have any issues with any other devices. To get the TCL Roku TVs to work we had to set the Wi-Fi Direct Client Policy to Disabled. Kevin McCormick <https://www.youracclaim.com/badges/3aa51624-4156-498d-bf6f-4a61790d54cf/public_url> Network Administrator University Technology - Western Illinois University ke-mccorm...@wiu.edu | (309) 298-1335 <3092981335> | Morgan Hall 106b Connect with uTech: Website <http://www.wiu.edu/utech> | Facebook <https://www.facebook.com/uTechWIU> | Twitter <https://twitter.com/WIU_uTech> On Tue, Aug 22, 2017 at 11:06 AM, Johnson, Christopher <cbjo...@ilstu.edu> wrote: > Hi Kevin, > > > > Not using Cisco APs, but we’re running *Aruba* *6.5.3.1* (205H) APs and > we actually have seen a few of the TCL Roku Tvs and they are working. > Assuming that’s the same $138 one they’re selling at Wal-Mart at the > end-caps/middle aisles. > > - We have a “-“ in our SSID with a mix of capital-letters > > - Data Rates > > o Basic rates – 6 > > o Transmit (Supported) - 6, 9, 12, 18, 24, 36, 48, 54 > > > > I was trying to get a packet-capture of some of the management frames but > I’m relying on the students actually putting “TCL” in the device > registration to actually identify a TCL Roku client (only 3) – but we have > about 18 in that OUI range (although another one says Insignia) so hard to > say. > > > > *Christopher Johnson* > > Wireless Network Engineer > > AT Infrastructure Operations & Networking (ION) > > Illinois State University > > (309) 438-8444 > > Stay connected with ISU IT news and tips with @ISU IT Help on Facebook > <https://www.facebook.com/ISUITHelp/> and Twitter > <https://twitter.com/ISUITHelp> > > *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto: > WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] *On Behalf Of *Osborne, Bruce W > (Network Operations) > *Sent:* Tuesday, August 22, 2017 8:51 AM > *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > *Subject:* Re: [WIRELESS-LAN] Issues with TCL Roku TVs > > > > We have a special SSID deployed to a few areas for devices that require > the lower rates in order to associate. We use MAC Auth to restrict who can > use it. > > > > > > *Bruce Osborne* > > *Senior Network Engineer* > > *Network Operations - Wireless* > > *(434) 592-4229 <(434)%20592-4229>* > > *LIBERTY UNIVERSITY* > > *Training Champions for Christ since 1971* > > > > *From:* Mccormick, Kevin [mailto:ke-mccorm...@wiu.edu] > *Sent:* Sunday, August 20, 2017 10:28 AM > *Subject:* Re: Issues with TCL Roku TVs > > > > We do have dashes in the names. > > That is a thought, and could test that out. > > Not sure we would change all the SSIDs just to get one brand of TVs to > work. > > > Kevin McCormick > <https://www.youracclaim.com/badges/3aa51624-4156-498d-bf6f-4a61790d54cf/public_url> > > Network Administrator > > University Technology - Western Illinois University > > ke-mccorm...@wiu.edu | (309) 298-1335 <3092981335> | Morgan Hall 106b > > Connect with uTech: Website <http://www.wiu.edu/utech> | Facebook > <https://www.facebook.com/uTechWIU> | Twitter > <https://twitter.com/WIU_uTech> > > > > On Sun, Aug 20, 2017 at 8:59 AM, Francis Walker <f...@ksu.edu> wrote: > > Hi Kevin, just a shot in the dark here, but would your SSID's contain any > special characters? I have had seen problems with certain TV's where they > won't associate if the SSID had certain special characters in it. > > > > Thanks, > > Joe > > > > Joe Walker > > Computing and Telecommunication Services > > Kansas State University > > (785)532-4997 <(785)%20532-4997> > > f...@ksu.edu > ------------------------------ > > *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv < > WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> on behalf of Mccormick, Kevin < > ke-mccorm...@wiu.edu> > *Sent:* Saturday, August 19, 2017 9:08:06 PM > *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU > *Subject:* Re: [WIRELESS-LAN] Issues with TCL Roku TVs > > > > We took a test AP from the test network up to the room and connected. > > Before I left to go there I set the data rate to the defaults, all the > default b/g data rates were active on the AP. > > None of the test SSIDs would show on the TV when we scanned for networks. > > > Kevin McCormick > <https://www.youracclaim.com/badges/3aa51624-4156-498d-bf6f-4a61790d54cf/public_url> > > Network Administrator > > University Technology - Western Illinois University > > ke-mccorm...@wiu.edu | (309) 298-1335 <3092981335> | Morgan Hall 106b > > Connect with uTech: Website <http://www.wiu.edu/utech> | Facebook > <https://www.facebook.com/uTechWIU> | Twitter > <https://twitter.com/WIU_uTech> > > > > On Sat, Aug 19, 2017 at 8:40 PM, Norton, Thomas (Network Operations) < > tnort...@liberty.edu> wrote: > > Have you tried enabling 1, or 5.5? I agree with Kelly, if enabled I would > def disable 802.11r to see if it could be affecting it. I still highly > recommend completing a wpcap to understand the client behavior. > > *T.J. Norton* > > *Wireless Network Architect* > *Network Operations - Wireless* > > *(434) 592-6552 <(434)%20592-6552> * > > > > [image: http://www.liberty.edu/media/1616/40themail/wordmark-for-email.jpg] > > *Liberty University | Training Champions for Christ since 1971* > > > On Aug 19, 2017, at 9:21 PM, Slone, Kelly <kelly.sl...@marshall.edu> > wrote: > > Do you have 802.11r enabled? If so test with it disabled. We've been > seeing this behavior with other devices when 802.11r is enabled. > > > > Thanks, > > Kelly Slone > > > Sent from my iPhone > > > On Aug 19, 2017, at 8:29 PM, Mccormick, Kevin <ke-mccorm...@wiu.edu> > wrote: > > We have 3 SSIDs. > > One for PEAP and EAP-TLS. > One open for onboarding. > One for PSK. > > We have 1,2,5.5,6,9,11 disabled, 12,18 supported, 24 mandatory, and 36, > 48, 54 supported. > > We tried a test system AP in their room with the Cisco default rates and > those SSIDs would not show on that TV. > > Other TV in the room was a Insignia Roku TV and that TV seen all the SSIDs > including out test SSIDs. > > > Kevin McCormick > <https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youracclaim.com%2Fbadges%2F3aa51624-4156-498d-bf6f-4a61790d54cf%2Fpublic_url&data=02%7C01%7Ctnorton7%40liberty.edu%7C6d6ae809bd554d538cd808d4e769c4cd%7Cbaf8218eb3024465a9934a39c97251b2%7C0%7C0%7C636387888835444725&sdata=qM6ak2ldeF5fIPG7WYVCK1LZr%2FASE40mTQHboizbLaI%3D&reserved=0> > > Network Administrator > > University Technology - Western Illinois University > > ke-mccorm...@wiu.edu | (309) 298-1335 <3092981335> | Morgan Hall 106b > > Connect with uTech: Website > <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.wiu.edu%2Futech&data=02%7C01%7Ctnorton7%40liberty.edu%7C6d6ae809bd554d538cd808d4e769c4cd%7Cbaf8218eb3024465a9934a39c97251b2%7C0%7C0%7C636387888835444725&sdata=Q1oaFGewJuECzDekqBCUVLv60Eyk0fHRfi7XXDCA9eE%3D&reserved=0> > | Facebook > <https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FuTechWIU&data=02%7C01%7Ctnorton7%40liberty.edu%7C6d6ae809bd554d538cd808d4e769c4cd%7Cbaf8218eb3024465a9934a39c97251b2%7C0%7C0%7C636387888835444725&sdata=9hLuBHVEelSvqvj33NxBbGp5kApeDBS1k71gCLjQgb0%3D&reserved=0> > | Twitter > <https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FWIU_uTech&data=02%7C01%7Ctnorton7%40liberty.edu%7C6d6ae809bd554d538cd808d4e769c4cd%7Cbaf8218eb3024465a9934a39c97251b2%7C0%7C0%7C636387888835444725&sdata=%2F0usi9EYcY6uq0sPrJbE6F63CVF%2FPQPnzLLzCtitKZY%3D&reserved=0> > > > > On Sat, Aug 19, 2017 at 7:11 PM, Norton, Thomas (Network Operations) < > tnort...@liberty.edu> wrote: > > I think checking the data rates was certainly a good start. > > > > What are the current basic rates are you advertising? > > > > Have you taken any wpcaps yet? > > > > Are you using an open ssid, or doing any form of authorization? > > > > *T.J. Norton* > > *Wireless Network Architect* > *Network Operations - Wireless* > > *(434) 592-6552 <(434)%20592-6552> * > > > > [image: http://www.liberty.edu/media/1616/40themail/wordmark-for-email.jpg] > > *Liberty University | Training Champions for Christ since 1971* > > > On Aug 19, 2017, at 7:29 PM, Mccormick, Kevin <ke-mccorm...@wiu.edu> > wrote: > > We are having students having issues with TCL Roku TVs not seeing any of > our SSIDs being broadcast. They will not even connect manually through the > Private network configuration option. > > We even tried with the default data rates and with 802.11b data rates > disabled. > > The TV did see an SSID from a Samsung phone in Hot Spot mode. > > > We have Cisco 1142 and 2702 APs and are running 8.2.141.0. > > Anyone else seeing trouble with these TVs or have any fixes to suggest? > > > Kevin McCormick > <https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youracclaim.com%2Fbadges%2F3aa51624-4156-498d-bf6f-4a61790d54cf%2Fpublic_url&data=02%7C01%7Ctnorton7%40liberty.edu%7Cfd766225b1c54ee5ea5a08d4e75a25ad%7Cbaf8218eb3024465a9934a39c97251b2%7C0%7C0%7C636387821745475644&sdata=alCwpSI0dn%2Fv57HwO9tlc2i6az4iUVgPq%2B%2FNvQld5%2BU%3D&reserved=0> > > Network Administrator > > University Technology - Western Illinois University > > ke-mccorm...@wiu.edu | (309) 298-1335 <3092981335> | Morgan Hall 106b > > Connect with uTech: Website > <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.wiu.edu%2Futech&data=02%7C01%7Ctnorton7%40liberty.edu%7Cfd766225b1c54ee5ea5a08d4e75a25ad%7Cbaf8218eb3024465a9934a39c97251b2%7C0%7C0%7C636387821745485652&sdata=ZI2CQUGrPoaouiK4nR4E8J%2BUm%2FZaiiiCJVTW%2BnkhZIw%3D&reserved=0> > | Facebook > <https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FuTechWIU&data=02%7C01%7Ctnorton7%40liberty.edu%7Cfd766225b1c54ee5ea5a08d4e75a25ad%7Cbaf8218eb3024465a9934a39c97251b2%7C0%7C0%7C636387821745485652&sdata=KzIFmWAZxUz2SQiOpdb1bk99MjSyOAPou2dQSl1Abd8%3D&reserved=0> > | Twitter > <https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FWIU_uTech&data=02%7C01%7Ctnorton7%40liberty.edu%7Cfd766225b1c54ee5ea5a08d4e75a25ad%7Cbaf8218eb3024465a9934a39c97251b2%7C0%7C0%7C636387821745485652&sdata=BOE37%2FKn6IhTXvdrOPsAMxAC2F%2BG%2BfH7pvym7gj3tjA%3D&reserved=0> > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at http://www.educause.edu/ > discuss > <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.educause.edu%2Fdiscuss&data=02%7C01%7Ctnorton7%40liberty.edu%7Cfd766225b1c54ee5ea5a08d4e75a25ad%7Cbaf8218eb3024465a9934a39c97251b2%7C0%7C0%7C636387821745485652&sdata=suULLYoxzRXm6L5KdVM3sycyMDh0zLIkQ69ADglF%2FKw%3D&reserved=0>. > > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at http://www.educause.edu/ > discuss > <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.educause.edu%2Fdiscuss&data=02%7C01%7Ctnorton7%40liberty.edu%7C6d6ae809bd554d538cd808d4e769c4cd%7Cbaf8218eb3024465a9934a39c97251b2%7C0%7C0%7C636387888835444725&sdata=R2%2ByMMT%2B%2FxZlkT3XBLZul8jRZlKLsq2P7BZCa5iqLck%3D&reserved=0>. > > > > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at http://www.educause.edu/ > discuss > <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.educause.edu%2Fdiscuss&data=02%7C01%7Ctnorton7%40liberty.edu%7C6d6ae809bd554d538cd808d4e769c4cd%7Cbaf8218eb3024465a9934a39c97251b2%7C0%7C0%7C636387888835444725&sdata=R2%2ByMMT%2B%2FxZlkT3XBLZul8jRZlKLsq2P7BZCa5iqLck%3D&reserved=0>. > > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at http://www.educause.edu/ > discuss > <https://na01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.educause.edu%2Fdiscuss&data=02%7C01%7Ctnorton7%40liberty.edu%7C6d6ae809bd554d538cd808d4e769c4cd%7Cbaf8218eb3024465a9934a39c97251b2%7C0%7C0%7C636387888835444725&sdata=R2%2ByMMT%2B%2FxZlkT3XBLZul8jRZlKLsq2P7BZCa5iqLck%3D&reserved=0>. > > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at http://www.educause.edu/ > discuss. > > > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at http://www.educause.edu/ > discuss. > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at http://www.educause.edu/ > discuss. > > > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at http://www.educause.edu/ > discuss. > > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at http://www.educause.edu/ > discuss. > ********** Participation and subscription information for this EDUCAUSE > Constituent Group discussion list can be found at http://www.educause.edu/ > discuss. > > ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
