Which wireless vendor are you? We had a lot of timeouts, lags and disconnects on Cisco gear (1810s)... -firmware was determined to be the cause and patches are ongoing (it has been covered in length in posts)
Having said that, without a packetshaper like device/rate limiting (we use Exinda's) the users are susceptible to bandwidth hogs and that could latency delays. Remember, video download and audio are buffered and most web traffic can be rebuilt behind the scenes... Gaming is one of the few things that requires immediate timely access (same with VOIP) -----Original Message----- From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Michael Dickson Sent: Thursday, March 8, 2018 1:17 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: [WIRELESS-LAN] gaming on wireless Has anyone received feedback from users about lags or drops while gaming on wireless? We support gaming consoles on a "devices" SSID (PSK with MAC auth). We're trying to resolve reports from a user with a new PS4 Pro who is experiencing issues while gaming. For perspective, it was reported that during a 3 hour gaming session the user experiences about 8 lags and 4-5 disconnects. Lags are described as freezes for a few seconds which auto-correct. Disconnects are described as the whole console losing connectivity and a "Retest Network Connection" is required to get it working again (though time might also be a factor in getting it back on). Apparently most issues occur right after power up then smooth out (user turns on console just prior to gaming). Logs show the device jumps APs every now and then but we haven't been able to match this up to the user's experience yet. Our eduroam and open (CP) SSID seem to working fine. Client density is not a factor and the user reports great speeds. Are reports of gaming lag on enterprise wireless common or the exception? What's the first things to check to identify where lag comes from? Should device roaming introduce lag or can that occur lag free? I realize we're talking UDP with gaming with no buffer so issues would present themselves more readily while gaming.. The PS4 is currently in user debug and we've asking the user to record timestamps to try to corroborate logged events. We have a TAC ticket open with the vendor. Any shared gaming experiences or advice about how to make gaming consoles happy would be appreciated. Mike Michael Dickson Network Engineer Information Technology University of Massachusetts Amherst 413-545-9639 michael.dick...@umass.edu PGP: 0x16777D39 ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
