Hi Mike, You might also try putting a temporary AP in the room with the Playstation and see if it still has the same issue. With those types of walls, across the hall might be on the fringe of service for 5 GHz.
Thanks, Eric > On Mar 8, 2018, at 1:46 PM, Michael Dickson <mdick...@nic.umass.edu> wrote: > > Haven't done spectrum analysis yet. The user had an older PS4 that only > supported 2.4GHz but went out and bought a new PS4 Pro and this always > connects at 5GHz. > > The predominant AP the device connects to is across the hall which and it's > the closest. In the last four days the device has exclusively connected to > that AP so roaming does not appear to be an issue (user reported issues as > late as yesterday). The walls are cement block. > > Mike > > Michael Dickson > Network Engineer > Information Technology > University of Massachusetts Amherst > 413-545-9639 > michael.dick...@umass.edu > PGP: 0x16777D39 > > On Mar 8, 2018, at 1:28 PM, Kenny, Eric <eric_ke...@harvard.edu> wrote: > >> Hi Mike, >> >> Have you taken any RF readings or spectrum analysis in the vicinity of the >> game console? How far away are the APs they are jumping between and what >> kinds of physical obstacles are between the AP and the Playstation? Last >> question, have you noticed if the Playstation is using the 2.4 or 5 GHz band? >> >> These issues can be tricky to find a conclusive answer, due to the number of >> variables involved. I’d look into which band the device is using, see if >> there have been any RF “events” that would trigger a channel change, or if >> someone turned on the microwave, etc. >> >> Thanks, >> ----------------------------------- >> Eric Kenny >> Network Architect >> Harvard University IT >> ----------------------------------- >> >>> On Mar 8, 2018, at 1:16 PM, Michael Dickson <mdick...@nic.umass.edu> wrote: >>> >>> Has anyone received feedback from users about lags or drops while gaming on >>> wireless? >>> >>> We support gaming consoles on a "devices" SSID (PSK with MAC auth). We're >>> trying to resolve reports from a user with a new PS4 Pro who is >>> experiencing issues while gaming. For perspective, it was reported that >>> during a 3 hour gaming session the user experiences about 8 lags and 4-5 >>> disconnects. Lags are described as freezes for a few seconds which >>> auto-correct. Disconnects are described as the whole console losing >>> connectivity and a "Retest Network Connection" is required to get it >>> working again (though time might also be a factor in getting it back on). >>> Apparently most issues occur right after power up then smooth out (user >>> turns on console just prior to gaming). Logs show the device jumps APs >>> every now and then but we haven't been able to match this up to the user's >>> experience yet. >>> >>> Our eduroam and open (CP) SSID seem to working fine. Client density is not >>> a factor and the user reports great speeds. >>> >>> Are reports of gaming lag on enterprise wireless common or the exception? >>> What's the first things to check to identify where lag comes from? Should >>> device roaming introduce lag or can that occur lag free? I realize we're >>> talking UDP with gaming with no buffer so issues would present themselves >>> more readily while gaming.. The PS4 is currently in user debug and we've >>> asking the user to record timestamps to try to corroborate logged events. >>> We have a TAC ticket open with the vendor. >>> >>> Any shared gaming experiences or advice about how to make gaming consoles >>> happy would be appreciated. >>> >>> Mike >>> >>> Michael Dickson >>> Network Engineer >>> Information Technology >>> University of Massachusetts Amherst >>> 413-545-9639 >>> michael.dick...@umass.edu >>> PGP: 0x16777D39 >>> >>> >>> ********** >>> Participation and subscription information for this EDUCAUSE Constituent >>> Group discussion list can be found at http://www.educause.edu/discuss. >>> >> >> >> ********** >> Participation and subscription information for this EDUCAUSE Constituent >> Group discussion list can be found at http://www.educause.edu/discuss. >> > > > ********** > Participation and subscription information for this EDUCAUSE Constituent > Group discussion list can be found at http://www.educause.edu/discuss. > ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/discuss.
