Hi Ethan, We have a mixture of indoors APs, ranging from a handful of the soon to be replaced 702w, to 1815w, 2702i, 3702i, 2802i & 2802e. No we don’t actively monitor AP syslogs, we are currently trying to utilize DNA Center Assurance for AP / Client health.
Our remaining 702w are running very hot, they are sitting at 91% cpu. But that said, we only have a handful, so if these are causing a problem it would be limited to a very small geographic region. Thanks Sean From: The EDUCAUSE Wireless Issues Community Group Listserv <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> On Behalf Of Ethan Grinnell Sent: September 23, 2019 9:04 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Internet Connectivity Issues What AP models do you have? We're still on AireOS 8.5.144.33. The COS APs have been running pretty well for us. We've had intermittent issues on IOS APs though. The radios periodically reset and can't seem to clear some packets. Once an AP starts having issues the radio may even cycle every few minutes indefinitely. Do you monitor the AP syslogs? Here are the bug IDs for this: CSCvp86151 IOS APs radio reset with code 44, mostly seen on 2.4GHz radio CSCvp66546 702w Radio reset due to tx stuck The first one doesn't have a real solution yet, we're running debug images to capture more information. TAC says it might be related to high QBSS, but I saw an AP report high QBSS with no other APs or other known Wi-Fi sources above -80 dBm, so I'm not convinced. The 702W bug has a good debug image in place though. TAC found that stranded packets for clients in power save mode (mostly Murata or Samsung S10 devices) would accumulate in memory and after 60 seconds the AP radio resets to clear the packets. But the reset didn't clear them (or more accumulated) so it just continues resetting the radio. The fixed image discards packets that couldn't be transmitted after 20 seconds, without resetting the radio. It also has a counter that shows the number of times this was triggered and reset prevented Another thing that comes to mind is the issue with MacOS devices sending ARP replies for the gateway IP address. I haven't seen this one, but it sounds similar enough to your issue. https://www.cisco.com/c/en/us/support/docs/wireless/aironet-3800-series-access-points/214491-arp-responses-for-default-gateway-ip-add.html On Mon, Sep 23, 2019, 6:33 PM Jason Cook <jason.c...@adelaide.edu.au<mailto:jason.c...@adelaide.edu.au>> wrote: We have also experienced AVC crippling our network. Once the traffic volumes are higher than X. Performance goes south and can get to 0. Nothing else similar to your description, though that issue was on 8.2 and we are currently 8.5 -- Jason Cook Information Technology and Digital Services The University of Adelaide, AUSTRALIA 5005 ----------------------------------------------------------- This email message is intended only for the addressee(s) and contains information which may be confidential and/or copyright. If you are not the intended recipient please do not read, save, forward, disclose, or copy the contents of this email. If this email has been sent to you in error, please notify the sender by reply email and delete this email and any copies or links to this email completely and immediately from your system. No representation is made that this email is free of viruses. Virus scanning is recommended and is the responsibility of the recipient. From: The EDUCAUSE Wireless Issues Community Group Listserv <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU>> On Behalf Of Lee H Badman Sent: Tuesday, 24 September 2019 9:25 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU<mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> Subject: Re: [WIRELESS-LAN] Internet Connectivity Issues Are you running AVC? If so, you might try disabling. It has caused us no end of trouble in the past, similar symptoms. One man’s opinion from past experience. Lee Badman (mobile) On Sep 23, 2019, at 7:49 PM, Gray, Sean <sean.gr...@uleth.ca<mailto:sean.gr...@uleth.ca>> wrote: Hi Everyone, We are getting reports of internet connectivity issues from our wireless users. The problem is very temperamental with users bouncing from being able to browse & access App content flawlessly, to experiencing a complete failure to browse to websites and refresh App content. As an example I was able to successfully test Instagram via Safari on an iPhone, and simultaneously fail to see the same content on the Instagram App on the same phone. At this point we are struggling to narrow down the root cause. We have looked at everything from traffic volume to ISP instabilities. But as yet there is no consistent smoking gun. My reason for reaching out to the group is we are running slightly dated code on our HA pair of 5520s. We are running 8.8.111 and plan to upgrade to the latest release as soon as possible. But I’m wondering if anyone out there is running 8.8.111 that have seen or is seeing similar issues. Thanks Sean ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community
