There was mention of a bug in one of the code bases (maybe 8.5) that could cause this, but there was updated code for it.
Also, go have a look at the events for the AP's in question. We had a few reports of call pauses/lags, and with the Zoom diagnostic data from the meeting details in-hand, we correlated it to the client's connected AP switching channels because of RRM/Interference. If you're not familiar with the Zoom client/meeting data, ask your Zoom admin to give you access to the dashboard. For live and past meetings you can see a wealth of information on what the client is up to and how it is performing. Jeff -----Original Message----- From: The EDUCAUSE Wireless Issues Community Group Listserv <WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU> On Behalf Of Charles Rumford Sent: Friday, January 22, 2021 7:22 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: [WIRELESS-LAN] Issues with Zoom in Res Halls Hey - We have started getting reports of issues with Zoom calls in our Res Halls. Most of the complaints have been around multiple drops during calls or lagging calls. Our res halls are currently only at 40-50% capacity if that. I was curious if anyone else has been seeing any issues with an increase of Zoom calls from on campus students. -- Charles Rumford (he/his/him) IT Architect ISC Tech Services University of Pennsylvania OpenPGP Key ID: 0xF3D8215A ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community
