Forrest W. Christian wrote:
Sam Tetherow wrote:
I honestly think in the long run as WISPs we need to find a way to
handle these types of users.
We have transfer caps in our agreements which are more than anyone
would use unless they are P2P users - more specifically, the pricing
includes a certain amount of transfer, and if you go over it says we
can bill you. It also says that if we think you are going to go over,
we can turn you off to prevent an overage bill.
Generally we'll turn a P2P user off and when they call we'll say "we
saw you were transferring a *lot* of data, probably P2P, and this will
result in a large bill at the end of the month". We've never had
anyone take us up yet on this. Often it's the teenager in the house
and the parent doesn't know about what is going on. Either way, the
P2P user problem goes away.
As ISPs in general I think we are going to have to be able to provide
for this type of traffic. P2P is not all illegal movies. If we want to
be providers for our community we need to be able to provide for the
bandwidth hungry applications as well.
While telling the customer "no" or charging them extra on their bill may
'solve' the problem today it will eventually just end up losing you
customers as the service you provide slips behind the service that they
want.
Sam Tetherow
Sandhills Wireless
We've had a couple of leeches (for lack of a better word) who are
always behind on their bills and can't seem to break their P2P habit.
For those, we gladly turn them off and retrieve their equipment.
-forrest
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