I knew Caleb was lurking around here somewhere. I have been buying equipment from Caleb (Deliberant) for a number of years. I have always been able to call him when I have an issue with a radio. If I leave a messege on his voice mail, he always calls me back. Even if it is after his business hours, I have gotten returned calls from Caleb. I have stayed with this company because of this. I haven't found any company that has better customer service than Deliberant/Ligowave. I have bought equipment from other companies, but it takes days for resolving an issue with the equipment. I do not have the time or patience for slow technical support. Or find out that I have to go further up the totum pole to get the next tier support. With Caleb...the buck stops with him.
Disclaimer: I have not been paid for these statements. I am not telling you anything you do not already know if you have any history with this company. DSLbyAir, LLC --- On Mon, 10/6/08, Caleb Knauer <[EMAIL PROTECTED]> wrote: > From: Caleb Knauer <[EMAIL PROTECTED]> > Subject: Re: [WISPA] deliberant/ligowave > To: "WISPA General List" <wireless@wispa.org> > Cc: "Deliberant Support" <[EMAIL PROTECTED]> > Date: Monday, October 6, 2008, 6:30 PM > Hey Marlon, > > I wanted to reply to this to you and on the lists to answer > your > questions and make some things clearer, as there are some > points of > confusion that can definitely be cleared up (now and going > forward) on > our part. > > Deliberant and Ligowave are sister companies. Originally > our new CPE > offerings were going to be launched on the Ligowave side of > the house, > but we decided to move all of the standards (802.11) stuff > to Deliberant > and focus Ligowave on the proprietary (PTP, PTMP, Mesh) > solutions. The > first round of gear shipped with the Ligowave FCC stickers > as the > updated Deliberant ones were not available yet, hence the > different > stickers. Everything now has Deliberant stickers on them. > > > VPOL is with the cat5 connector pointing down, you are > correct. HPOL is > with the cat5 connector to the side (rotated 90*). > Confusing, yes, and > the stickers should be here soon. > > We do need to add the instructions for the cat5 connector > and the > support number to the quick start guide. The first one is > always the > trickiest! > > The support number is the main number at 800-742-9865, and > it is open > 9-5 Eastern. My direct extension is in my signature. > > We are completely overhauling the GUI with a Flex backend > that is much > faster. We have a beta available, so contact me offlist if > you are > interested. > > RSSI value listed on the Status page is basically the > difference between > received signal and the noise floor. So if you have an > RSSI value of > 40, there is 40dB between the noise floor and what you are > receiving. > We have plans to add the actual received level (in dB) to > the Status > page soon, and until then if you do a Site Survey on the > Tools page you > can see the levels there as well. > > Bridge mode should work, but I have some ideas. Shoot me > your IP info > offlist (radio, gateway, rest of the local network segment, > etc) and we > can troubleshoot. > > When you enable Router mode, a Firewall tab should appear > that will > allow you to port forward. > > Any other questions, please feel free to ping me offlist or > give me a > ring at my number and extension in my signature. We > appreciate the > feedback and look forward to your (and everyone else's) > assistance in > improving our products. > > Thanks, > Caleb > > =================== > Caleb Knauer > Deliberant LLC > > 800.742.9865 x 206 > [EMAIL PROTECTED] > http://www.deliberant.com > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On > Behalf Of Marlon K. Schafer > Sent: Monday, October 06, 2008 6:35 PM > To: [EMAIL PROTECTED] > Cc: WISPA General List > Subject: [WISPA] deliberant/ligowave > > Hi All, > > I just installed my first radio from these guys. (Anyone > know if it's > the > same company????) I'm tossing out my very first > thoughts as I'm still > at > the customer's location, this is as raw as it'll > get. > > First thing I noticed was a box that said Deliberant and a > radio that > said > LigoWave. Probably the same company but it would be nice > if the > stickers > matched. > > Next, no polarity marking of any kind on it. My guess of > vertical being > all > stickers and connectors down seems to be correct. > > Nothing tells you how to put the outdoor connector > together. I've done > them > before so I knew which way to put that tapered gasket in, > but my first > time > I'm not sure I'd have gotten it right. > > No tech support phone number in the manual. If it's > there I couldn't > find > it. > > The interface is slow. Definitely God's gift to the > hourly wage guy. > > I'm trying this unit at a location that runs VPN and > VoIP out of a home > office. Ever since I installed an MT AP her Tranzeo CPQ > unit does the > disconnect thing and drops her calls and connections. > Speeds are good, > pings are good etc. But stuff just don't work. A > Ubiquity at this > location > worked just fine till it decided it wasn't going to > listen to the AP > anymore > (-90 or worse rssi when the replacement Tranzeo CPE unit > had -65ish). > > This unit has a 40rssi. Whatever THAT means. I sure hate > those random > signal level meters. Give me the dB so that I can do a > better job of > troubleshooting. > > Never did get this unit to pass data in bridge mode. It > would connect > but I > couldn't get more than 1 ping at a time to go. Web > pages would start > but > not load. In router mode it works fine. > > Router mode has no port forwarding options. Not an issue > this time, but > > without a working bridge mode I'll have to be careful > where they get > used. > > The hardware was easy to set up. No instructions offered, > but none > needed > (other than the polarity sticker that needs to be there). > > Speeds are good. Seeing 7 to 9 megs down and up. Just > like the > original > Tranzeo CPQ radio gives. > > Now to see if it'll stay connected and give stable > service to the > customer. > > laters, > marlon > > > > ------------------------------------------------------------------------ > -------- > WISPA Wants You! 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