On average how many visits do you make to a client before the install is complete?
Thank You, Brian Webster -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Travis Johnson Sent: Monday, October 13, 2008 11:30 PM To: WISPA General List Subject: [WISPA] NOGO's Along a different line... What is everyone's percentage on NOGO's (that's what we call people we try to install and can't get a good enough signal)? Ours was quite a bit higher than I thought when I looked a few days ago... Out of 1,500+ completed installs during the last 12 months, we had 208 people we couldn't install successfully. If we only had more time to find more tower locations... :( Travis Microserv Chuck McCown - 3 wrote: > We always assume we will get a signal. We are rarely wrong. > ----- Original Message ----- > From: Travis Johnson > To: [EMAIL PROTECTED] ; WISPA General List > Sent: Monday, October 13, 2008 9:07 PM > Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnectissueOct7th, 2008 > > > So there are people that don't roll a truck because some software says you may not be able to get a connection? That seems like a pretty poor idea to me... we have clients that we had to try 3 or 4 different towers with 2 or 3 different frequencies before we get a good signal. This "tool" may have disqualified that customer, yet we got them installed. > > Plus, how do you know if you want to make their location your next repeater to service that area if you just tell them no over the phone? ;) > > Travis > Microserv > > Brian Webster wrote: > On the topic of knowing if the lead was qualified and you could offer > service to that lead location (start shameless plug), I know of a company > that can provide you with an inexpensive tool to do a lookup by address and > give the answer while still on the phone...... As some of the folks on this > list who already use it for their opinion of how well it works and increases > productivity and decrease truck rolls to bad installs. > > > > Thank You, > Brian Webster > www.wirelessmapping.com <http://www.wirelessmapping.com> > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Behalf Of RickG > Sent: Monday, October 13, 2008 10:46 PM > To: WISPA General List > Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik > disconnectissueOct7th, 2008 > > > Great post Tom! > As I mentioned earlier, we used to give $20. A study by my marketing > person showed 90% of our new installs were referrals. The interesting > part was when asked, the referrer said they would've provided the > referral whether or not the $20 was offered. > -RickG > > On Mon, Oct 13, 2008 at 12:55 PM, Tom DeReggi <[EMAIL PROTECTED]> > wrote: > 1. Anyone have any idea what percentage of customers provide referrals, > with > a program like "free month for each referral"? > > 2. Has anyone asked their customers that have not provided referrals, what > would be adequate incentive for them to be willing to? > > 3. How well do these programs work for residential versus business? > > I'm just asking because... Some of our customers have said that the did > not > refer because.... > a) its against their corporate policy to give referrals. > b) afraid their service would slow down because, there would be less > capacity available to themselves afterwords. > c) they did not want to be held accountable for their implied indorsement, > if service for the new referred to company did not work out well. > d) the compensation amounts were not significant enough for them to extend > the effort, or track it.. > e) There job was not to be our salesman, that was our job. > f) They already refer, and they'd already do that regardless of getting > any > payment compensation, so compensation unnecessary. They'd rather us put > that > money into maintaining/upgrading our network. > g) It was unclear whether the appropriate person would get compensation. > For > example, if a employee made the referral, they personally would have very > little benefit for their employer to save and get a month free. > > What I'm most interested in is.... What would encourage a higher number of > customers to start referring "qualified" leads. > > One potential negative I predicted was that referrals would come in as > "unqualified leads". Previously leads came in for areas that we could not > serve. > I made that mistake advertising residential in the yelloe pages. So much > of > my time was wasted on leads that would never be feasible to close. > Just doing the Google map pre-surveys would kill half the day, and could > burry productivity for a small staffed company. Leads aren;t good, unless > there is a high chance that the lead will materialize. So this brings me > back to.... How will the promotion incourage the customer to bring in > qualified leads? How will the customer understand who would be qualified? > Thats why I like stipulatons such as.... We pay you X, if you refer a > customer "in your building" or "in your neighborhood", or "within 1/2 mile > of your address". Etc Etc. > > Tom DeReggi > RapidDSL & Wireless, Inc > IntAirNet- Fixed Wireless Broadband > > > ----- Original Message ----- > From: "Steve Barnes" <[EMAIL PROTECTED]> > To: "WISPA General List" <wireless@wispa.org> > Sent: Monday, October 13, 2008 10:09 AM > Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnect > issueOct7th, 2008 > > > How is the MT/Tranzeo Beta Firmware working? I have issues when the > disconnect happens the AP shows horrible signals from the Tranzeo's > (-105 to -113) but if you start a ping to that radio it drops back to > -69. Is this resolved as well? If I reboot the AP all the signals are > fine. > > Steve Barnes > RCWiFi Wireless Internet Service > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of D. Ryan Spott > Sent: Tuesday, October 07, 2008 8:03 PM > To: [EMAIL PROTECTED]; WISPA General List > Cc: Tranzeo Support > Subject: Re: [WISPA] [Tranzeo] New Update - Tranzeo/Mtik disconnect > issueOct 7th, 2008 > > Since Damian has made this public, I guess I can talk about this > testing.... > > I have been using their beta software for over 2 weeks now and I have > uptimes that long as well. > > I will not disagree with Damian regarding the mtik patch. :) > > This **IS** an Mtik issue and affects more than just Tranzeo devices. > > ryan > > > On Oct 7, 2008, at 2:30 PM, Damian Wallace wrote: > > MT has made several betas available for testing. The results are > promising, but we aren't running real clients on the MT. > > We also have an extremely hacky way of dealing with this issue. We > have > an alpha available for this on a Non-Supported basis. When this > feature > is turned on, you have to reboot the AP when management changes like > channel are made. > > You can get a copy of the alpha by emailing support. They will send > you > a copy of the firmware and a warning that this breaks a lot of ways AP > send management frames, and that we don't support it. We think you > are > better off to use the Microtik patch since it should solve the problem > for all units, not just Tranzeos. > > > > > *************************************** > Register your services in our FREE WISP Locator > http://www.part-15.org/maps/WISPSearch.asp > *************************************** > The PART-15.ORG tranzeo Discussion List > This is a Paid Subscription Email Discussion List Service. > All rights reserved. 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