He obviously has some sort of issue, but this is where DIVERSITY comes into play. BGP to two different providers with no common equipment or paths to them.
----- Mike Hammett Intelligent Computing Solutions http://www.ics-il.com -------------------------------------------------- From: "Ryan Ghering" <rgher...@gmail.com> Sent: Friday, July 31, 2009 9:22 AM To: "WISPA General List" <wireless@wispa.org> Subject: Re: [WISPA] Are customers increasingly clueless? Or is itgettingbetter? > Yesterday, we had a long term upstream outage. Someone in Qwest killed our > ATM upstream and somehow we were getting crosstalk to another ATM PVC. > (Don't ask nobody can tell me how this was done). > > In the mean time customers are calling us screaming that they need their > net. Our staff politely informs them all day long that this isn't a issue > with us, its upstream. Some customers accept that and move on for the day. > > However the kicker!! One of our customers which is a dedicated 3 meg calls > up and asks, "Are you down" I say yes at this time the internet is down > due > to a problem with qwest in Denver. The customer says "ok, do you have an > ETA?" I tell him no not at this time the problem is with qwest not with > us. > Customer says "ok thanks" and hangs up. > > Not 20 minutes later I get a phone call from the customer, he's mad as > hell > and spitting nails. I only caught about 1/2 of what he had said. But it > sounded like. "Your a damn lier, I call qwest, they have NO issues > anywhere. > I want my ****** Net or you can kiss my account goodbye a**hole.." > > Then he hangs up. ( mind you this is a business customer ) > > I call him back about an hour later and he says he's canceled. And will > get > service from somewhere else. > > How can this be? How was this my fault? > > Customers are irrational and stupid.. Agreed. lol.... > > > Ryan > > On Fri, Jul 31, 2009 at 1:58 AM, Marlon K. Schafer > <o...@odessaoffice.com>wrote: > >> roflol >> >> Rick this is a GOOD thing.... Your customers call you for all problems >> because YOU WILL ANSWER THE PHONE!!!!!! >> >> Sometimes great service levels suck. lol >> marlon >> >> ----- Original Message ----- >> From: "Rick Kunze" <rku...@colusanet.com> >> To: "WISPA General List" <wireless@wispa.org> >> Sent: Wednesday, July 29, 2009 5:40 PM >> Subject: [WISPA] Are customers increasingly clueless? Or is it >> gettingbetter? >> >> >> > Customer calls just now. They ask if the Internet is "having trouble", >> > I reply that there are no outages. She then says she called a couple >> > of >> > her friends in neighboring towns and they were all down too. She asks >> > if any other people have called today with problems. I replied stating >> > that a day doesn't go by without someone calling with such an issue >> > etc. >> > >> > I ask her for some details, "any message on the screen?" She says that >> > a message popped up that said, "No Input". I thought to myself for a >> > minute and replied, "I'm unaware of any Windows message that says >> > that." >> > I asked, "This is in Explorer"? She said, "No, she can't get Explorer >> > to run, nothing will run, the monitor is dark and a small message on >> > the >> > blank screen says "No Input." >> > >> > I would have thought that by now more of the general public would be >> > starting to figure some of this out. It's discouraging to me that such >> > an obvious hardware issue resulted in a call to see if the Internet is >> > down. >> > >> > Rk <-------- slapping self in forehead! >> > >> > >> > >> -------------------------------------------------------------------------------- >> > WISPA Wants You! Join today! >> > http://signup.wispa.org/ >> > >> -------------------------------------------------------------------------------- >> > >> > WISPA Wireless List: wireless@wispa.org >> > >> > Subscribe/Unsubscribe: >> > http://lists.wispa.org/mailman/listinfo/wireless >> > >> > Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > -------------------------------------------------------------------------------- > WISPA Wants You! 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