Two upstreams would be a dream if you can get them. Good luck in the rural areas!
On Fri, Jul 31, 2009 at 11:30 AM, Travis Johnson<t...@ida.net> wrote: > Technically, yes, this was your fault. The customer is paying YOU for > service... not qwest. If you can't provide the service (regardless of the > reason), then it's your fault. > > In our regional area, the ABC affiliate stopped selling to DISH Network last > year over the contract price. So if you had DISH (which I did), you could no > longer get ABC at all. This went on for over 6 months. Do you think everyone > was mad at ABC or DISH? DISH is the one that had to start giving credits and > take all the phone calls. > > You HAVE to have at least two separate upstreams or you are just asking for > these kind of problems. > > Travis > Microserv > > Ryan Ghering wrote: > > Yesterday, we had a long term upstream outage. Someone in Qwest killed our > ATM upstream and somehow we were getting crosstalk to another ATM PVC. > (Don't ask nobody can tell me how this was done). > > In the mean time customers are calling us screaming that they need their > net. Our staff politely informs them all day long that this isn't a issue > with us, its upstream. Some customers accept that and move on for the day. > > However the kicker!! One of our customers which is a dedicated 3 meg calls > up and asks, "Are you down" I say yes at this time the internet is down due > to a problem with qwest in Denver. The customer says "ok, do you have an > ETA?" I tell him no not at this time the problem is with qwest not with us. > Customer says "ok thanks" and hangs up. > > Not 20 minutes later I get a phone call from the customer, he's mad as hell > and spitting nails. I only caught about 1/2 of what he had said. But it > sounded like. "Your a damn lier, I call qwest, they have NO issues anywhere. > I want my ****** Net or you can kiss my account goodbye a**hole.." > > Then he hangs up. ( mind you this is a business customer ) > > I call him back about an hour later and he says he's canceled. And will get > service from somewhere else. > > How can this be? How was this my fault? > > Customers are irrational and stupid.. Agreed. lol.... > > > Ryan > > On Fri, Jul 31, 2009 at 1:58 AM, Marlon K. Schafer > <o...@odessaoffice.com>wrote: > > > > roflol > > Rick this is a GOOD thing.... Your customers call you for all problems > because YOU WILL ANSWER THE PHONE!!!!!! > > Sometimes great service levels suck. lol > marlon > > ----- Original Message ----- > From: "Rick Kunze" <rku...@colusanet.com> > To: "WISPA General List" <wireless@wispa.org> > Sent: Wednesday, July 29, 2009 5:40 PM > Subject: [WISPA] Are customers increasingly clueless? Or is it > gettingbetter? > > > > > Customer calls just now. They ask if the Internet is "having trouble", > I reply that there are no outages. She then says she called a couple of > her friends in neighboring towns and they were all down too. She asks > if any other people have called today with problems. I replied stating > that a day doesn't go by without someone calling with such an issue etc. > > I ask her for some details, "any message on the screen?" She says that > a message popped up that said, "No Input". I thought to myself for a > minute and replied, "I'm unaware of any Windows message that says that." > I asked, "This is in Explorer"? She said, "No, she can't get Explorer > to run, nothing will run, the monitor is dark and a small message on the > blank screen says "No Input." > > I would have thought that by now more of the general public would be > starting to figure some of this out. It's discouraging to me that such > an obvious hardware issue resulted in a call to see if the Internet is > down. > > Rk <-------- slapping self in forehead! > > > > > > -------------------------------------------------------------------------------- > > > WISPA Wants You! Join today! > http://signup.wispa.org/ > > > > -------------------------------------------------------------------------------- > > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
