Depends whether it is business or residential. Its no problem for residential. But if you try web redirects/alerts with a business sub, where the owner's employees might see the message instead of the accounting office, you might as well write your own cancellation notice, because its comming. Whats relevent to understand is who is responsible for paying the bill and making sure that individual is the one that gets the message.
Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband ----- Original Message ----- From: <sa...@michianawireless.com> To: "WISPA General List" <wireless@wispa.org> Sent: Tuesday, August 11, 2009 7:49 PM Subject: Re: [WISPA] Mikrotik Redirect > > Hmm, > > Well anything is possible, I guess. But I do not see how alerting a > customer that his account went past due and presenting the option to pay > it now, is slandering. If his account is past due, then it is past due, > just a fact. I happen to know when I forget to pay may dish network bill > and I have friends and family over watching tv that dish doesn't mind > broadcasting to every TV in the house the announcement that my bill is > past due and I should call them now to avoid interruption in my satellite > service, they even present me with an option of paying right now by > clicking pay now screen button. Hmmm, maybe I should file a law suite > against dish to fund my next rollout :) All joking aside, We also have in > our contracts that we can limit, redirect and remove access to ports, etc > for whatever reason we feel we need to do that. > > As for cutting off a client, yes we been there done that and still do it > and it really p*sses them off. But if they had a choice they just wouldn't > pay cause we owe them the Internet. Fact is some clients just wont pay > there bill until there account is turned off, period. I am just trying to > streamline the whole process so it can be done automatically and > inconveniently convenient for everyone. Even with phone calls and letters > etc... There are the clients who don't open there mail, those who are > never home and don't have answering machines and those who check there > email about once every other month or so. This is ideal for them and > others, I feel at least. > > They have total control over there account then. If they choose to wait > till it gets turned off, at least with this method if they come home at > 3am on a friday and try to use there internet for the first time and see > there account was finally turned off they could immediately pay and get > turned back on by 3:10 am instead of waiting till they can reach someone > at the office the next day. > > I guess there are pro's and con's... I like it though. I think we would be > 'owed' alot less money that we are now. > > John > > There is some potential liability in this. > > You don't know if friends are visiting and using the computer...or, the > subscriber has an Wi-Fi w/o WAP/WEP and others are (potentially > accidentally) using it. In any case, you could be slandering the > subscriber by calling them deadbeats to other people. > > It seems more polite to hit them over and over or persistantly with a > demand that they contact a phone number to address a problem with their > subscription. It also may stop a law suit...a typical response from a > real deadbeat. > > Cutting off the service is an option but it may enrage the person to > "never do business with that company again." What you need to do is talk > with them without slandering them. > > ...just a thought... > > . . . J o n a t h a n > > > -----Original Message----- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of sa...@michianawireless.com > Sent: Tuesday, August 11, 2009 6:03 PM > To: WISPA General List > Subject: Re: [WISPA] Mikrotik Redirect > > Well. We kinda do this now. When a customer get to far out. We manually > add a rule to the router at the tower site he is connected to that > redirects all his port 80 traffic to a webpage that says basically, "You > didn't pay you bill for a long time and you need to contact us and make a > payment to before your web surfing will be available again." Email still > works, etc... > > We will still do that. But what I am trying to accomplish is to have my > billing system log into the client as soon as is hits 31+ in the billing > system and set a rule on the router board that will now occasionally > interrupt the clients web browsing by redirecting them to a page letting > them know they are now 31+ past due and offer them the chance to pay now. > If they chose to not pay now, they can just continue with what they were > doing. This way they are always in the "know" that they are behind and are > presented with a way to cure that immediately. Again since the client is > not way behind I just want the surfing to be redirect occasionally. > > Next step would be after this is gone on and they hit 40 days the next > script would be ran where it redirects all there web traffic indefinitely > to the pay your bill page until paid. > > I hope that explains it better. > > Thanks, > John > > ----- Original Message ----- > From: "Chuck Profito" <cprof...@cv-access.com> > To: "WISPA General List" <wireless@wispa.org> > Sent: Tuesday, August 11, 2009 11:45:59 AM GMT -05:00 Columbia > Subject: Re: [WISPA] Mikrotik Redirect > > Why not just a redirect of all port 80 traffic on that ip at 60 days, to > the 'Gracious Offer' page, "If you call in the next seven days there will > be no reup fees, please see your e-mail!", Or maybe just redirect them to > a Web Mail Portal sign in page... then 7-14 days later it ALL gets turned > off including cancellation fees, if any. > > > Chuck Profito > 209-988-7388 > CV-ACCESS, INC > cprof...@cv-access.com > Providing High Speed Broadband > to Rural Central California > > > > -----Original Message----- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Eje Gustafsson > Sent: Monday, August 10, 2009 6:05 PM > To: 'WISPA General List' > Subject: Re: [WISPA] Mikrotik Redirect > > Yepp bit expected. Because a web page consists of multiple images most of > the time and if you use every nth you never know if that rule will then > hit a icon, text page or picture file that is retrieved. > > You could setup something that uses the hotspot service and the > advertisement banners. Or I created a solution with Gatespot that when the > user login to the hotspot will redirect them to a messaging system that > will display any messages to the user if there are any and if there isn't > then the user will get their original requested webpage just like normal. > > > / Eje > > -----Original Message----- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of sa...@michianawireless.com > Sent: Monday, August 10, 2009 7:24 PM > To: WISPA General List > Subject: [WISPA] Mikrotik Redirect > > What I am attempting to do is setup a script to put on the client > routerboard when there account becomes 30+ days behind. This script will > occasionally redirect the clients web browser to a notice page that lets > them know there account is past due and offer a payment page. If they > refresh they should be able to continue browsing. This is intended to be > multipurpose, informative to the user in case they forgot to pay, offer a > quick way to get caught up and be a tad annoying until paid. > > I tried this experiment on my home connection: > > 0 X chain=dstnat action=dst-nat to-addresses=1.2.3.4 to-ports=80 > protocol=tcp src-address=0.0.0.0/0 dst-address=!1.2.3.4 dst-port=80 > nth=5,1 > > Really did not work as planned. Occasionally I would get the page at the > 1.2.3.4 server but most of the time I would get broken links and partially > displayed pages? > > John Buwa > Michiana Wireless > > > -------------------------------------------------------------------------- > -- > ---- > WISPA Wants You! 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