Time Warner does offer an SLA on their "Business Class". It's worked in our favor the three time its gone down in the 6 months that its been installed! Considering that, our wireless has been running five 9s to our business customers who chose us over the wired connections options. -RickG
On Mon, Jan 11, 2010 at 9:16 AM, Stuart Pierce <spie...@avolve.net> wrote: > I'm not sure I agree either, but wireless obviously can't be cut. With that > though, our fiber hasn't been out more than twice in 5 years. > > ---------- Original Message ---------------------------------- > From: "Mike Hammett" <wispawirel...@ics-il.net> > Reply-To: WISPA General List <wireless@wispa.org> > Date: Mon, 11 Jan 2010 08:15:16 -0600 > > >I'm not sure that I agree that wireless has higher uptime than fiber. > > > > > >----- > >Mike Hammett > >Intelligent Computing Solutions > >http://www.ics-il.com > > > > > > > >-------------------------------------------------- > >From: "Tom DeReggi" <wirelessn...@rapiddsl.net> > >Sent: Monday, January 11, 2010 7:40 AM > >To: "WISPA General List" <wireless@wispa.org> > >Subject: Re: [WISPA] Why the telco's will never be true competitors to us > > > >> Agreed, Brett. > >> > >> I see people use business Cable all the time, UNTIL they have an outage, > >> and then they loose all their customers feeding off it after that. > >> If there is one Thing the Cable Cos understand it is "you didn't buy a > >> service with an SLA because we dont offer one, so we can care less if > you > >> are down for a week, read the small print.". > >> And what can you tell your subs once it occurred? "Oh I used a low cost > >> Cable service, uh oh yeah why did I say we had better service than the > >> Cable cos?" > >> > >> Plus, Wireless is more reliable from an uptime perspective, than any > other > >> technology (even Fiber), so why would a WISP want to use anything other > >> than Wireless for connectivity to a tower? > >> > >> Well, it is true that some Business CAble services are less expensive > than > >> a single antenna roof right fee. But I used that arguement to negotiate > >> lower roof right fees. > >> > >> Tom DeReggi > >> RapidDSL & Wireless, Inc > >> IntAirNet- Fixed Wireless Broadband > >> > >> > >> ----- Original Message ----- > >> From: Bret Clark > >> To: WISPA General List > >> Sent: Sunday, January 10, 2010 5:49 PM > >> Subject: Re: [WISPA] Why the telco's will never be true competitors to > us > >> > >> > >> Blah...I wouldn't rely on any telco or cable company to serve our > towers. > >> We are completely wireless between towers, even our upstream Internet > >> links are wireless running to local Internet exchange points. That way > if > >> there is a problem we are responsible for it and we can fix it without > >> getting the run around from a telco. > >> > >> I was in the CLEC business for over 10 years and if there is one thing > >> telco's do better than anyone else is finger point! It was never their > >> problem until you provided beyond a shadow of a doubt it was their > problem > >> and 90% of the time is was their problem to begin with! > >> > >> Bret > >> > >> Tom Sharples wrote: > >> I found out about so-called business DSL a few years ago. We had it here > >> (Qwest), and every three to four weeks it would go belly-up. The "fix" > was > >> that, after a day or two of dead air, Qwest would send out a tech to > >> power-cycle the ancient and creaky Nortel neighborhood dslam. This went > on > >> for a few months, until I switched to Comcast business-class cable. That > >> has > >> proven to be extremely reliable, and I haven't looked back since. > >> > >> Tom S. > >> > >> > >> ----- Original Message ----- > >> From: "Marlon K. Schafer" <o...@odessaoffice.com> > >> To: "WISPA General List" <wireless@wispa.org> > >> Sent: Sunday, January 10, 2010 1:41 PM > >> Subject: [WISPA] Why the telco's will never be true competitors to us > >> > >> > >> I have a tower down. It's fed by a *business* grade DSL link. > >> > >> Can't get to the main router at that local. > >> > >> So I log onto the Century Tel (century link nowadays) web site go find a > >> phone number for tech support. > >> > >> IF there is a phone number on their Microsoft Bing cloan of a web site, > I > >> couldn't find it. So, I decided to try the online chat thingy. > >> > >> Up pops a page with a spot for a the username, phone number and zip > code. > >> Naturally, I put the right things in the boxes. Only to get an error. > So > >> I > >> tried again, and again. Finally I actually READ what the smallish print > >> said you can ONLY put in ONE of the fields, not all of them. Hate to > >> allow > >> any answer to work rather than make people only fill in one field where > >> they > >> usually have to fill in all of them. My fault for not reading the fine > >> print, but then again, I shouldn't have to.... > >> > >> Next, I finally get a tech on the screen. Well, kinda, the web site > >> doesn't > >> have anything but an error at the top. But the chat part eventually > came > >> up > >> and a tech was on the line. We quickly established that the tech > support > >> guy wasn't able to see if there was a dsl connection or not. ug > >> > >> So, he gave me a phone number for tech support. > >> > >> I called that number only to sit on hold for a while (not toooo bad > >> though) > >> and then find out that that wasn't the right number for a business > >> account. > >> > >> Called the next number. Sat on hold a bit longer this time, but still > >> only > >> a few minutes. We quickly got through all of the who are you type > stuff. > >> Then the gal on the support end asked me to tell her what lights were on > >> on > >> the modem. "Um, I'm an hour and a half form there." "Well, sir, I'm > >> unable > >> help you unless someone is on at the site." > >> > >> Sigh. The home owner at this site is a snow bird and won't be home for > >> months yet. > >> > >> The tech support people aren't able to tell if there is a connection or > >> not. > >> It's not like this is a little, rinky dink company like mine. This is a > >> HUGE telco! Ug. > >> > >> They won't even try to fix a business account that I pay $1200.00 per > year > >> for. Probably even more than that. Amazing. > >> > >> Have a great day, I know I will. > >> marlon > >> > >> > >> > >> > -------------------------------------------------------------------------------- > >> WISPA Wants You! 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