When it's a DSL or cable connection I typically say I rebooted the modem and my PC is plugged into it.
On 1/10/10, Jayson Baker <jay...@spectrasurf.com> wrote: > So lie to them, and tell them you're standing there and the DSL light is > blinking. Or whatever they want to hear. > That person is probably a $10/hr individual paid to follow a flow chart, and > doesn't know what to do if your answers don't fall in-line with that chart. > I've done this many times. Even just the other day I "chatted" with Dell > tech support and said "I need a new hard drive, it's making scraping and > clunking noises" in less than 5 minutes I had a new hard drive on the way, > and less than 24 hours later it was installed in the machine. Had I told > them what was really going on, I'd of been working with them for an hour via > chat running a chkdsk and all sorts of other diagnostic tools. In all > actuality, the thing was bad... I was just skipping all the mundane steps > they are supposed to follow, in order to determine something I already knew. > > On Sun, Jan 10, 2010 at 2:41 PM, Marlon K. Schafer > <o...@odessaoffice.com>wrote: > >> I have a tower down. It's fed by a *business* grade DSL link. >> >> Can't get to the main router at that local. >> >> So I log onto the Century Tel (century link nowadays) web site go find a >> phone number for tech support. >> >> IF there is a phone number on their Microsoft Bing cloan of a web site, I >> couldn't find it. So, I decided to try the online chat thingy. >> >> Up pops a page with a spot for a the username, phone number and zip code. >> Naturally, I put the right things in the boxes. Only to get an error. So >> I >> tried again, and again. Finally I actually READ what the smallish print >> said you can ONLY put in ONE of the fields, not all of them. Hate to >> allow >> any answer to work rather than make people only fill in one field where >> they >> usually have to fill in all of them. My fault for not reading the fine >> print, but then again, I shouldn't have to.... >> >> Next, I finally get a tech on the screen. Well, kinda, the web site >> doesn't >> have anything but an error at the top. But the chat part eventually came >> up >> and a tech was on the line. We quickly established that the tech support >> guy wasn't able to see if there was a dsl connection or not. ug >> >> So, he gave me a phone number for tech support. >> >> I called that number only to sit on hold for a while (not toooo bad >> though) >> and then find out that that wasn't the right number for a business >> account. >> >> Called the next number. Sat on hold a bit longer this time, but still >> only >> a few minutes. We quickly got through all of the who are you type stuff. >> Then the gal on the support end asked me to tell her what lights were on >> on >> the modem. "Um, I'm an hour and a half form there." "Well, sir, I'm >> unable >> help you unless someone is on at the site." >> >> Sigh. The home owner at this site is a snow bird and won't be home for >> months yet. >> >> The tech support people aren't able to tell if there is a connection or >> not. >> It's not like this is a little, rinky dink company like mine. This is a >> HUGE telco! Ug. >> >> They won't even try to fix a business account that I pay $1200.00 per year >> for. Probably even more than that. Amazing. >> >> Have a great day, I know I will. >> marlon >> >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 "The secret to creativity is knowing how to hide your sources." --- Albert Einstein -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
