When a customer costs more then what you earn make her a Jetson. YOU'RE FIRED!!!
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 “Success is not final, failure is not fatal: it is the courage to continue that counts.” --- Winston Churchill On Wed, Jun 9, 2010 at 11:57 PM, Jerry Richardson <jrichard...@aircloud.com> wrote: > EEE GADS!!!! > > -----Original Message----- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > Behalf Of Matt Larsen - Lists > Sent: Wednesday, June 09, 2010 8:55 PM > To: WISPA General List; Mikrotik discussions > Subject: [WISPA] Customer ID-10-T problems > > So we get an angry call from a customer demanding that we come out to > fix their computer, because their Internet hasn't worked for a couple of > months. > > Check the system logs, and yes - her link has been down for 13 days. > Since we have an automated system that calls every two days when a > customer is down for 48hours or longer, and then we have office staff > call nearly every day after that period until we get an answer. At > fourteen days, she had received no less than eight phone calls, none of > which had been answered. We are very proactive about customer outages. > Customer also had a long history of not responding to phone calls > and had twice not been at home when our tech made the 50 mile round trip > to her house. There was a bit of a history there. > > Now that we had her on the phone, we dropped everything and sent the > nearest available tech to look at the problem. She has no idea how > much of an effort that is right now because we have had THREE major > hailstorms and multiple tornadoes come through our area in the last two > weeks and all of our service staff and contractors are booked solid for > two weeks to deal with radios damaged by the storms, ripped off of > roofs, or "re-aimed" by the strong winds. > > It all boiled down to two simple things, one that is very common and one > that we had never come across before. > > 1) Her POE was plugged in backwards. > > 2) After plugging in the POE, she was still getting a "page could not > be displayed" page in Internet Explorer. Tech sat down and started > doing some testing to see what was going on. Pings were fine, email > seemed to work fine, technician's laptop got on and was able to do > everything normal on her connection. Plugged it back into her computer > and got the same error. Tech puts in our home page and it comes right > up. Checks browser settings and find out that she had set her HOME > PAGE to the dnserror.htm file (IE - the file that comes up when DNS > isn't working) - which was putting up an error everytime she started > her browser. > > #...@#$%@#...@#$%@#!!!!!!!!! > > Her next bill will have a $35 service call attached to it. I'd like to > deliver it wrapped around a large rock through a window, but we will > probably just put it in the mail. > > Matt Larsen > vistabeam.com > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
