That is classic !
On Jun 10, 2010, at 12:00 AM, Josh Luthman wrote: > When a customer costs more then what you earn make her a Jetson. > > YOU'RE FIRED!!! > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > “Success is not final, failure is not fatal: it is the courage to > continue that counts.” > --- Winston Churchill > > > > On Wed, Jun 9, 2010 at 11:57 PM, Jerry Richardson > <jrichard...@aircloud.com> wrote: >> EEE GADS!!!! >> >> -----Original Message----- >> From: wireless-boun...@wispa.org [mailto:wireless- >> boun...@wispa.org] On Behalf Of Matt Larsen - Lists >> Sent: Wednesday, June 09, 2010 8:55 PM >> To: WISPA General List; Mikrotik discussions >> Subject: [WISPA] Customer ID-10-T problems >> >> So we get an angry call from a customer demanding that we come out to >> fix their computer, because their Internet hasn't worked for a >> couple of >> months. >> >> Check the system logs, and yes - her link has been down for 13 days. >> Since we have an automated system that calls every two days when a >> customer is down for 48hours or longer, and then we have office staff >> call nearly every day after that period until we get an answer. At >> fourteen days, she had received no less than eight phone calls, >> none of >> which had been answered. We are very proactive about customer >> outages. >> Customer also had a long history of not responding to phone calls >> and had twice not been at home when our tech made the 50 mile round >> trip >> to her house. There was a bit of a history there. >> >> Now that we had her on the phone, we dropped everything and sent the >> nearest available tech to look at the problem. She has no idea how >> much of an effort that is right now because we have had THREE major >> hailstorms and multiple tornadoes come through our area in the last >> two >> weeks and all of our service staff and contractors are booked solid >> for >> two weeks to deal with radios damaged by the storms, ripped off of >> roofs, or "re-aimed" by the strong winds. >> >> It all boiled down to two simple things, one that is very common >> and one >> that we had never come across before. >> >> 1) Her POE was plugged in backwards. >> >> 2) After plugging in the POE, she was still getting a "page could >> not >> be displayed" page in Internet Explorer. Tech sat down and started >> doing some testing to see what was going on. Pings were fine, email >> seemed to work fine, technician's laptop got on and was able to do >> everything normal on her connection. Plugged it back into her >> computer >> and got the same error. Tech puts in our home page and it comes >> right >> up. Checks browser settings and find out that she had set her HOME >> PAGE to the dnserror.htm file (IE - the file that comes up when DNS >> isn't working) - which was putting up an error everytime she started >> her browser. >> >> #...@#$%@#...@#$%@#!!!!!!!!! >> >> Her next bill will have a $35 service call attached to it. I'd >> like to >> deliver it wrapped around a large rock through a window, but we will >> probably just put it in the mail. >> >> Matt Larsen >> vistabeam.com >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> -------------------------------------------------------------------------------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
