Forbes, I understand your feelings and I hope your vacation is better than you expect. My recommendation is you have good people they can do it. Have someone hide your laptop and leave your cellphone in your room and go enjoy your vacation. Take an hour at the end of the day and check up on where things are to ease your mind. We will learn ways at MUM to help you out. Maybe you ought to pay a MTik Guru to look over your network layout and help you out. I will have such a guru riding shotgun with me at MUM. He may want to charge you for real support if you get two deep but he will give you some time I am sure on evening.
But till then relax if nothing else for the weekend. Steve Barnes RC-WiFi Wireless Internet Service<http://www.rcwifi.com/> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Ryan Ghering Sent: Friday, September 17, 2010 8:41 AM To: WISPA General List Subject: Re: [WISPA] I'm pulling Mikrotik You know its funny I read these experiences with different types of gear, mind you we have never used Mikrotik for SM's to the customers but we do use them exclusively for other things. However we have similar problems with ANY of the gear we have purchased over the years. Most the most problems we experience are nearly 90% customer related. LIke.. "Well yea I unplugged it all and replugged it in and it still don't work" I.E the customer plugged the gear in WRONG again.. Or I'm getting all sorts of packet-loss.. I.E the customer had roof work done and never told us so the antenna is out of alignment and or cable was cut and soldered back together. ( We get a lot of that one btw.) And EVEN with a 65.00 trip fee they continue to do stupid crap, its the nature of our business I think.. However my FAVORITE problem of all time and we have had about 9 of these is from customers on Canopy 900 units. It goes.. YOU BLEW UP MY ETHERNET AND OR MOTHERBOARD WITH YOUR GEAR!!! yes somehow we blew up the customers gear even though the SM is setup properly using a Canopy Surge Suppressor and a router between the SM and PC.. We actually had 2 customers try to Sue us over this.. And even though we won, they STILL don't believe that it wasn't us.. Stranger is that they still want to be customers.. BTW all 9 of those ended up with a bad AC line in the house or broken ground and or neutral.. My main point here is that even we the ISP's need to remember that we are dealing with mass produced electronics. Products that are made as cheaply and quickly as possible to feed our customers needs. While some of us may get years of good service from one brand others may only get months or days. To many factors go into why that is.. But in the most basic form, I'll tell you what my instructor told all of us in my DC electronics class nearly 20 years ago.. If its got a circuit board it will break in some manner.. Its only a matter of when. BTW I do know that most config issues where the config is lost and or reset is due to large amounts of static electricity hitting the gear.. Doesn't matter what gear it is.. When a large (static burst) hits the NVRAM on a board it will often erase the config. But thanks for reading.. Just my 2 cents.. Ryan On Fri, Sep 17, 2010 at 6:18 AM, Jeremy Parr <jeremyp...@gmail.com<mailto:jeremyp...@gmail.com>> wrote: On 17 September 2010 04:27, Forbes Mercy <forbes.me...@wabroadband.com<mailto:forbes.me...@wabroadband.com>> wrote: How my day ended, I really don't mean to slight Mikrotik or it's dealers. People who route their networks will have a fraction of the problems I have but I have to admit the excuse of "must be your employees" or " that never happens" got old about 20 outages ago. Today I had 8 major outages, 4 of them we found a bridge or ports erased and the IP displaying 0.0.0.0. This was an easy fix, log in and add the bridge and ports then click on the IP and it came back legitimate again. Shame we had to make the trip to the towers to do that. The other 4 not so easy, they showed the IP correctly but not in Winbox and they had the MAC address as 00.00.00.00.00, well 12 times, you get it. Those we had to pull the backhaul and reset it then reprogram it. A hellish day but we didn't miss the fact that the UBNT units never crashed no matter what this crazy bridging issue was. It was just a real bad day to be in this business but I appreciate the help that I got from Mikrotik dealers who really care to help resolve this but are as equally frustrated as I was, while aging about 3 years in one day. Like watching a baby sleep the night is uneventful after a 15 hour work day and my with my added worry about taking 4 vacation days this weekend. I wish I could trust the equipment from overreacting to every damn bit of unfriendly traffic by shutting down the LAN port or resetting the radio but I can't, it's my employees problem now but it will certainly take away from the joy of my time off since I know their attitude is more like, 'let them wait' then my feeling of 'people down is lost income', employees.... What hardware do you run MT on, and what versions of the software are you using? -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org<mailto:wireless@wispa.org> Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Ryan Ghering Network Operations - Plains.Net Office: 970-848-0475 - Cell: 970-630-1879
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