If your customer cpe is 2.4 Ghz it might be interference causing the wireless router not to work. I had that problem with a linksys unit that was only a channel or two from the cpe channel and it would not work. Tried 3 different units. Finally change the default channel on the router and it started working.
On 11/22/2010 2:26 PM, Scott Reed wrote: > Help. > I sent a Trendnet 432 SOHO wireless router with the installer to a > customer. He hooked it up, couldn't connect. Does not show in list of > available APs on his laptop or the customer's laptop. Must be DOA. > Send another one. Customer not home so installer left it. Fine, > customer can hook it up. Customer calls, can't make it work. I stop in > and it doesn't show up on my laptop or her laptop. Two of them DOA > seems unlikely, but ... > I setup another one. Take it to customer house. Can't see it. Moved it > to another room. Still doesn't show up. Get my laptop. Same thing. > Now I am sure it is something else because I don't have 3 DOA units. > Haven't had that many in 4 years or whatever it is of using these. > I just setup the second one on the test bench. It is working fine. > Connected with my laptop and passes traffic just like it should. > What do I need to look for at the customer house that would make 3 > routers not show up on multiple computers when doing a scan for wireless > networks? > -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
