How would the handsets know to ring if not told by the base via 2.4? It is probably making more noise while ringing than off hook.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Dec 27, 2011 8:33 PM, "Tom DeReggi" <wirelessn...@rapiddsl.net> wrote: > Only thing is... he is reporting that the use of the phone does not > disconnect service, just the ringer ringing disconnects it. > I'm not sure that the Ringer has anything to do with the 2.4Ghz spectrum > block. Or I should say, it would not use anymore spectrum ringing than > Talking. I'd guess talking would use more, with a constant stream going. > Buying a new phone could replicate the ringer problem. > > I'd first confirm that it is in fact for sure just the ringer causing the > problem. Make sure its not a power related thing or something like a radio > power supply in same port as phone power supply, causing something to > reboot, etc. If your CPE has logs, check them to verify if association was > actually lost. > > Most 2.4G phones that dont have selectable channels usually have sutomatic > selecting channels that select channel at a specific step. For example, > powering on the unit when the handset is in place, or hitting the find > receiver button, when handset is in place, or what ever mechanism it uses. > What you want to do is generate wifi noise on your Internet CPE radio or > LAN > WIFI channels (persistent pings), so that when the phone searches for a > channel, it can hear noise on your channels, and can select something > different. > > My advise is to get the model number of phone before going on site, and > using Internet to download the manual to review before initiating the tech > support insodent with the consumer. Use phone support, to walk the end user > through the proceedure of resetting the phone channel. The advantage of > attempting a basic fix with the customer involved is that it gives you an > opportunity to educate the customer, to possibly avoid future unnecessary > tech support calls. > > Although I would agree that buying the end user a new phone would be more > cost effective than timely tech support on the WISP's dollar, I'd argue > that > WISP offering to pay for the phone would be a mistake, as it sets the > presidence that you are willing to pay for things that aren't your problem. > The next thing you know you are buying customers new free routers and wifi > cards everytime there are unexplained issues with service. What I'd > recommend is recommending to the client that "they" buy a new phone, > because > phone are cheap, and maybe recommend a better brand. (Once you determine > what a better brand is, such as Dect6 ones recommended.). > > Tom DeReggi > RapidDSL & Wireless, Inc > IntAirNet- Fixed Wireless Broadband > > > ----- Original Message ----- > From: "Josh Luthman" <j...@imaginenetworksllc.com> > To: "WISPA General List" <wireless@wispa.org> > Sent: Monday, December 26, 2011 3:32 PM > Subject: Re: [WISPA] Cordless Phone Ring Interference > > > Definitely DECT phone. Version doesn't matter - it's all in the 1.9 band. > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > On Mon, Dec 26, 2011 at 3:31 PM, Leon D. Zetekoff <wa4...@arrl.net> wrote: > > I would concur with this too > > > > Sent from my iPhone > > > > On Dec 26, 2011, at 3:29 PM, "Brian Webster" > > <bwebs...@wirelessmapping.com> wrote: > > > >> With the price of cordless phones now days and the cost of your customer > >> support time, I would just buy them a new phone. If you get a DECT 6.0 > >> version you are certain not to have problems. Those are used exclusively > >> in > >> the guard bands around the 1800 MHz PCS frequencies and are set aside > >> specifically for cordless phones only. It's also fairly cheap to get a > >> multi > >> extension set. > >> > >> Thank You, > >> Brian Webster > >> www.wirelessmapping.com > >> www.Broadband-Mapping.com > >> > >> > >> -----Original Message----- > >> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On > >> Behalf Of Scott Reed > >> Sent: Monday, December 26, 2011 3:11 PM > >> To: WISPA General List > >> Subject: [WISPA] Cordless Phone Ring Interference > >> > >> I have a customer that has determined that every time the phone rings, > >> the > >> Internet goes down. Once the phone is answered, the Internet works. We > >> are > >> using 2.4GHz to the house, with an integrated Arc panel on the roof. > >> The customer has checked and the phone does not have a channel selection > >> button. > >> Anyone have suggestions as to how to get the phone to not kill the > >> wireless > >> link? > >> > >> -- > >> Scott Reed > >> Owner > >> NewWays Networking, LLC > >> Wireless Networking > >> Network Design, Installation and Administration > >> > >> > >> > >> Mikrotik Advanced Certified > >> > >> www.nwwnet.net > >> (765) 855-1060 > >> (765) 439-4253 > >> (855) 231-6239 > >> > >> > >> > >> > >> > ---------------------------------------------------------------------------- > >> ---- > >> WISPA Wants You! 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