Correct. I am not planning on assuming anything. We have assumed the network from our NOC to the SIP servers was good in the past. That is going to be step 1 in my process. I will verify good quality from there and work my way back to the CPE.
-Matt From: [email protected] [mailto:[email protected]] On Behalf Of Rubens Kuhl Sent: Thursday, July 31, 2014 6:08 PM To: WISPA General List Subject: Re: [WISPA] VoIP - Who is using successfully? On Thu, Jul 31, 2014 at 4:56 PM, Matt Brendle <[email protected] <mailto:[email protected]> > wrote: So a question for the masses. We are selling VoIP services and the number of Support Calls we get about poor performance is more than I would expect. Our basic setup is UBNT backhauls and APs, Mikrotik infrastructure routers, and CISCO/Linksys ATAs. Primarily Vitelity accounts. We get complaints of choppiness and other issues, and I wanted to see what others are using successfully. I am currently making a test procedure to try to find out where the issue is, but if anybody has success stories and example setups that would be great. I know that is a rather broad question, but I want to make this work and get our Support Calls down. Besides the air side of the question, how is the network side ? How good is the connection from your network to the Vitelity SIP and media servers ? Although I would guess your issue is on the air side, good diagnosing starts by not assuming anything... Rubens
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