I don't have all of the answers, but there are people that do web page design to make it more intuitive. Here are some examples:
http://www.creativebloq.com/web-design/5-ways-make-your-web-designs-more-intuitive-91516938 http://www.designforfounders.com/web-app-ux/ I don't know how to do this, but there are consultants that do. The functionality of TowerCoverage is there, but the user interface is lacking. You can complain about people not reading directions or you can make its easier to read the directions - or make the flow so that they don't even need to read the directions. The best sites guide people along with different pages for different steps - don't put too much information on each page. We spend an inordinate amount of time with people that just don't 'get' what the EUS form wants them to do. We find that they don't why they need to move the pin to their location or have no idea what Captcha is. We could spend the money to have someone write (and maintain) a page to work with the API, but that's what we pay TowerCoverage for. The back end is there, now it just needs a better user interface. Often the people writing web site backends are not the same people writing the front end, it's a whole different way of thinking. We give you the ability to edit the text in the landing page they get to explain what happens next. You can also edit the text on the title of the iframe. If you’re using the API and have your own form then obviously you can explain how it works there. Not much we can do about users that don’t read the instructions and message text before just hitting back and resubmitting. We’re open to suggestions on better ways to do things. Jim *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On Behalf Of *James Wilson *Sent:* Wednesday, June 29, 2016 10:00 AM *To:* WISPA General List <wireless@wispa.org> *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions Could be the prospective customer is expecting an instant reply about service availability and fills out the form and retries. I've watched people fill out the form. It's unintuitive and confuses a lot of people. On Jun 29, 2016 10:50 AM, "Jim Patient" <jpati...@linktechs.net> wrote: Take a look at your EUS data. Lanich hit submit 3 times about 30 seconds apart. Did you get multiple emails for Cutlip EUS? Cutlip has a single submission. When a customer goes back to submit again they would need to re-captia so it’s not like they can just click and click again. Jim *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On Behalf Of *Josh Luthman *Sent:* Tuesday, June 28, 2016 9:05 PM *To:* WISPA General List <wireless@wispa.org> *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions Here's my example: http://imgur.com/PyRgVoh Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Jun 28, 2016 at 10:03 PM, Adair Winter <ada...@amarillowireless.net> wrote: We've never seen that. On Jun 28, 2016 8:59 PM, "Josh Luthman" <j...@imaginenetworksllc.com> wrote: Is anyone else getting duplicates or triplicates of the email notifications? It seems to come and go. I really doubt customers are clicking it fast and it seems to come and go. There is only one API push which I believe confirms customers are only clicking it once. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 _______________________________________________ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless _______________________________________________ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless _______________________________________________ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless _______________________________________________ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
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