I've been telling Jim the same thing for a long time. You've worded it better than me. Their UI/UX needs some serious outside help, but while they claim to be open to suggestions, they won't hire the help, or maybe they just don't understand the difference they'd achieve with a quality user experience.
I think they are stuck in the 90's when it comes to web design and layout. I don't foresee this changing anytime soon. Judd On Jun 29, 2016 10:54 AM, "James Wilson" <ja...@ridgecomms.com> wrote: > I don't have all of the answers, but there are people that do web > page design to make it more intuitive. Here are some examples: > > > http://www.creativebloq.com/web-design/5-ways-make-your-web-designs-more-intuitive-91516938 > > http://www.designforfounders.com/web-app-ux/ > > I don't know how to do this, but there are consultants that do. The > functionality of TowerCoverage is there, but the user interface is lacking. > > You can complain about people not reading directions or you can make its > easier to read the directions - or make the flow so that they don't even > need to read the directions. The best sites guide people along with > different pages for different steps - don't put too much information on > each page. > > We spend an inordinate amount of time with people that just don't 'get' > what the EUS form wants them to do. We find that they don't why they need > to move the pin to their location or have no idea what Captcha is. > > We could spend the money to have someone write (and maintain) a page to > work with the API, but that's what we pay TowerCoverage for. > > The back end is there, now it just needs a better user interface. Often > the people writing web site backends are not the same people writing the > front end, it's a whole different way of thinking. > > We give you the ability to edit the text in the landing page they get to > explain what happens next. You can also edit the text on the title of the > iframe. If you’re using the API and have your own form then obviously you > can explain how it works there. Not much we can do about users that don’t > read the instructions and message text before just hitting back and > resubmitting. > > > > We’re open to suggestions on better ways to do things. > > > > Jim > > > > *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On > Behalf Of *James Wilson > *Sent:* Wednesday, June 29, 2016 10:00 AM > *To:* WISPA General List <wireless@wispa.org> > *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions > > > > Could be the prospective customer is expecting an instant reply about > service availability and fills out the form and retries. > > I've watched people fill out the form. It's unintuitive and confuses a > lot of people. > > On Jun 29, 2016 10:50 AM, "Jim Patient" <jpati...@linktechs.net> wrote: > > Take a look at your EUS data. Lanich hit submit 3 times about 30 seconds > apart. Did you get multiple emails for Cutlip EUS? Cutlip has a single > submission. > > > > When a customer goes back to submit again they would need to re-captia so > it’s not like they can just click and click again. > > > > Jim > > > > *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On > Behalf Of *Josh Luthman > *Sent:* Tuesday, June 28, 2016 9:05 PM > *To:* WISPA General List <wireless@wispa.org> > *Subject:* Re: [WISPA] Resends of TowerCoverage Website Submissions > > > > Here's my example: > > http://imgur.com/PyRgVoh > > > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > On Tue, Jun 28, 2016 at 10:03 PM, Adair Winter < > ada...@amarillowireless.net> wrote: > > We've never seen that. > > On Jun 28, 2016 8:59 PM, "Josh Luthman" <j...@imaginenetworksllc.com> > wrote: > > Is anyone else getting duplicates or triplicates of the email > notifications? It seems to come and go. I really doubt customers are > clicking it fast and it seems to come and go. There is only one API push > which I believe confirms customers are only clicking it once. > > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > > > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > > > > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > > > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless > >
_______________________________________________ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
