Contract or no contract the type of people that pay install fee then quite
are the same that's will never change only way around that is to charge
more for install to a price people like that would not be willing to pay

On Thu, Feb 2, 2017, 1:40 PM James Wilson <ja...@ridgecomms.com> wrote:

> We don't have a contract either, but we do a pretty good job of keeping
> customers happy.
>
> But we're in a pretty rural area.  Frontier DSL is pretty bad here and
> there isn't much cable available.
>
> On Feb 2, 2017 1:34 PM, "Martha Huizenga" <wispli...@dcaccess.net> wrote:
>
> We no longer have a service term. It differentiates us from the big guys.
> Most of our customers stay anyway.
>
> -----
>
> Martha Huizenga
> Partner
> 202-546-5898 <(202)%20546-5898>
> DC Access
> *Friend**ly, Local, Affordable, Internet!*
> * Con*
> *necting the Capitol Hill Community Jo**in us on Facebook
> <http://www.facebook.com/DCAccess> or follow us on Twitter
> <http://www.twitter.com/dcaccess>*
> On 2/2/2017 12:07 PM, Daniel Peoples wrote:
>
> Quick question, what is your length of contract for a residential
> customer? Do you move to a month to month after that term?
>
> We've always done a straight month to month agreement and our customers of
> course love that and for the most part they stay. But in doing account
> audits we have a quite a few flaky people who pay the install and then
> never pay again. They use the service until we cut them off and the drop of
> the face of the earth.
>
> Thanks!
>
> *Regina Peoples*
> Resonance Broadband
> *Resonancebroadband.com* <http://Resonancebroadband.com>
> 918-429-3620
>
>
>
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