I've always been month to month with an install fee to cover the
install. I know several others that after the contract has expired they
convert to a month to month at the same rate. The idea being the
contract term is just to cover the cost of the install.
Having a longer term contract is not going to make any difference with
the flaky people. You are much better off turning customers off
sooner. I bill at the beginning of the month for the service for that
month, if they haven't paid by the 15th of the following month they are
turned off. Another option is go card/ach only and shorten that period
to the 15th of the current month so you would only be out 15 days service.
Only out 45 days worth of service which isn't a bad hit for the few
absolute flakes. It also helps keep the bill small for those that just
have a hard time managing the budget. It is easier for them to pay 1 or
2 months of service to get turned back on rather than having to pay 4 or
more months.
On 02/02/2017 11:07 AM, Daniel Peoples wrote:
Quick question, what is your length of contract for a residential
customer? Do you move to a month to month after that term?
We've always done a straight month to month agreement and our
customers of course love that and for the most part they stay. But in
doing account audits we have a quite a few flaky people who pay the
install and then never pay again. They use the service until we cut
them off and the drop of the face of the earth.
Thanks!
/Regina Peoples/
Resonance Broadband
/Resonancebroadband.com/ <http://Resonancebroadband.com>
918-429-3620
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