Our testing department has been doing some install/uninstall testing with our products and have reported that sometimes the uninstall can be very slow at times and therefore wanted to know if we can fix these.I reviewed the logs and there were no indication of any tasks taking an overall long time to do, just consistently slow over all.I mentioned that there was not much that I could do as it was probably that their machines were busy during uninstall and therefore simply slowed down the uninstall. And I also mentioned that if the slow down was in any of our custom actions that we could at least look into them, but if any of the build in tasks were the cause of the slow down then there was not much we could do about these. They basically stated if there was any thing that we could do to detect this slow down and why as they did not accept my response that it could have just been a busy machine.So is there anything that I can do, or see in the log that would explain the slow down so that I could report back as to why the slow downs are taking place?I was given two logs of the same product being uninstalled on 2 different VM machines and one completed within 1 min where as the other completed after 45 mins.Again looking at the logs simply shows that each step of the uninstall was just taking longer to perform, ie for the FileRemove actions it took 22 seconds on the fast uninstall, where as on the slow uninstall it took 24 mins.So if someone could better explain why the uninstalls may be taking longer in some cases that I could then explain to the testing department then maybe they will know that it is not something that I can fix in the install project and therefore not report as a bug. Sure having installs/uninstalls taking way longer than expected is not a good user experience, but if there is nothing that I can actually do to fix it then what else am I suppose to do???Thanks for any input.
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