Manuel González Noriega wrote:
Thanks. So someone with more clout than me said it about a year ago. What I'm adding is that we should let the client know we're doing it, but not charging them anything extra for it. And don't think of it as giving away free labor; think of it as investing a little extra time today in order to make your lives easier tomorrow.FYI, that concept is called MOSE and described here
http://www.mezzoblue.com/archives/2003/06/25/mose/
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