Sad, but true, Felix. We know State Farm Bank (among other sites/applications) has accessibility issues and are working with the support area to resolve them. Unfortunately, changes like this take time.
Unfortunately, there are people in every organization who don't like change, and a couple of people from the bank area have not been open to accessibility fixes. However, as a customer, you may have more power than you think. Let State Farm Bank know about the accessibility issues you are encountering. Email, phone, snail mail...I would be happy to give you the CEO's mailing address and you can contact him directly! -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Felix Miata Sent: Tuesday, August 23, 2011 10:50 AM To: [email protected] Subject: Re: [WSG] How do you cater to users with disabilities? On 2011/08/23 15:11 (GMT) Julie Romanowski <[email protected]> composed: > To answer your question - Sticking to standards is not enough. > Accessibility and usability testing are critical. At my company, we > have both an accessibility lab and a usability lab. We have > accessibility and assistive technology (AT) experts onsite who test > using various AT, and who work with actual AT users to identify issues > with applications. We also train designers and developers to identify > accessibility issues early in the design and development lifecycle. I guess State Farm's definition of accessibility is vastly different from mine. Otherwise, its online banking wouldn't be using text sized in px (12px body on online2.statefarm.com/b2c/mysf/MyAccount) to 40% the size of my browser UI text and 25% the size of my browser's default. And it wouldn't be printing about 12 times the size displayed on screen. I only get about 8 transactions per page printing scheduled payments confirmation lists. -- "The wise are known for their understanding, and pleasant words are persuasive." Proverbs 16:21 (New Living Translation) Team OS/2 ** Reg. Linux User #211409 ** a11y rocks! Felix Miata *** http://fm.no-ip.com/ ******************************************************************* List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm Help: [email protected] ******************************************************************* ******************************************************************* List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm Help: [email protected] *******************************************************************
