On 2011/08/23 16:35 (GMT) Julie Romanowski composed:
Sad, but true, Felix. We know State Farm Bank (among other sites/applications) has accessibility issues and are working with the support area to resolve them. Unfortunately, changes like this take time.
Unfortunately, there are people in every organization who don't like change, and a couple of people from the bank area have not been open to accessibility fixes. However, as a customer, you may have more power than you think. Let State Farm Bank know about the accessibility issues you are encountering. Email, phone, snail mail...I would be happy to give you the CEO's mailing address and you can contact him directly!
My account is just over two years old. I'm sure I haven't complained by phone less than 6 times, so please enable me to mail upstream wherever there's any chance to be listened to. Email I've not bothered, as I know how useless that normally is with big business sites.
It's probably too late to do any good. Now that its interest on checking rate that attracted me in the first place has dropped to nuisance level, I'm about to find a bank that pays at least 1%.
-- "The wise are known for their understanding, and pleasant words are persuasive." Proverbs 16:21 (New Living Translation) Team OS/2 ** Reg. Linux User #211409 ** a11y rocks! Felix Miata *** http://fm.no-ip.com/ ******************************************************************* List Guidelines: http://webstandardsgroup.org/mail/guidelines.cfm Unsubscribe: http://webstandardsgroup.org/join/unsubscribe.cfm Help: [email protected] *******************************************************************
