On Mon, 4 Jan 2010, Spyros Tsiolis wrote:

> 
> Hi again Davide,
> 
> >
> > 1.23?!?
> > I wasn't even born when 1.23 came out! :)
> 
> :-) Yes, yes, we should upgrade to the latest version when available.
> I know.
> 
> 
> > > People for this specific box started complaining that they send mail
> > > from their MUAs but never receive anything or their intended
> > > receipients.
> > >
> > > That was the absolute truth. I've had a quick hunt on the logs and
> > > found nothing.
> >
> > Do you know what/how to look for? When XMail gets a message from the MUA,
> 
> No , I don't know what to look for . That's the nacked truth.
> 
> > an SMTP log entry is generated, with a unique message ID. When XMail
> > delivers the message to a remote MTA, you find an entry in the SMAIL log,
> > with the same message ID.
> 
> But _this_ I know :-)
> 
> > When the message leaves the XMail domain, it is up to the remote MTA to
> > notify XMail if something goes wrong.
> > Without a customer telling you a specific date and a recipient of a
> > "missing" email, you can dig inside the logs, you will not be able to
> > assert anything by simply "looking" at the logs.
> 
> I _did_ check the system though, but sending a couple of e-mail message
> back and forth from web-based mail addresses (like this one). Nothing
> came through and I noticed that whatever I tried to send from the
> problematic domain didn't get out of the LAN.

Messages do not disappear, unless there is some hardware or OS problem.
If you send a message, *and* the message is accepted by XMail, than the 
message is either in the spool (and you have the slog for it), or you'll 
find an entry for it leaving the system in the SMAIL log.



- Davide


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