On 10/1/10 1:45 PM, "Chris Favero" <[email protected]> wrote:
>When I try to reply to a customer regarding a problem with their order I >ending up with a formatting mess. I know that I can do a redirect and >maintain the proper formatting but how can I do a reply or a forward and >send the customer a copy of the original email (maintaing the nice >formatting) with my new comments on the top of the email. Because Entourage doesn¹t have the engine to create a complex HTML message, it can¹t reply/forward an HTML message without losing formatting. Even a reply or forwarded message is a ³new² message. Outlook 2011 finally, FINALLY supports complex HTML. It doesn¹t necessarily include a lot of tools to make the complex HTML messages, such as a table editor or hyperlinks in embedded pictures, but it does preserve these items if they¹re already a part of the original mail message. I hate to say it but you will need to upgrade to get this feature. Be on the lookout for a trial. One usually appears a short while after the product is released. -- William Smith -- YouTalk mailing list List information: http://www.entourage.mvps.org/support_options/list.html List moderator: [email protected], [email protected] To unsubscribe: mailto:[email protected]?subject=unsubscribe
