On 10-Oct-5, at 12:33: 49, Nadyne Richmond wrote:

> Furthermore, while some folks have come up with other ways to use
> identities, the ability to switch between them has caused lots of
> problems.


Then either fix it, or eliminate it. 


> Plenty of folks will just explore and poke around to see what
> they can do.  We've had support calls where a user accidentally created a
> new identity and couldn't figure out where their old stuff was.


This, I would suggest, is due to poorly written or non existent help/support 
documentation


> For the
> vast majority of users, multiple identities is a power-user feature, and
> being able to access it causes more problems than it solves for the power
> users.


See above - fix or eliminate.

> So we've put it in a location where the power users can still find
> it, and we've removed that problem for regular users.


No, you haven't. You've now potentially ALL of the users, power and otherwise 
who (to use my earlier analogy) used to know where to look for the ignition key 
slot. Now.... they don't have a clue.



I'm sorry, I don't mean to be stuck on this issue but I just don't see the 
point in moving something to some obscure location as a solution to problems 
that it caused. If I keep cooking the pasta in a pot that is too small and the 
kids keep getting scalded when they pull it off the stove, moving it to a 
different burner is NOT going to solve anything. (another bad analogy)



--
People will forget what you said, people will forget what you did, but people 
will never forget how you made them feel.





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