Your "target audience" is readers who have not installed and used the product,
but your "target audience" often doesn't know what it doesn't know, and that is
what your experienced reviewers are there to tell you. And you should take
*everybody's* feedback seriously.
My preference would be to get reviews from the experienced readers, and after
incorporating the results of those reviews, test what I think is the release
candidate for the document on inexperienced ones to see if they can actually use
the manual to install and run the product.
Gene Kim-Eng
----- Original Message -----
From: "raj nair" <raj_gree...@hotmail.com>
Imagine that I give a user manual to a potential user to read it without
installing or using the application. Simultaneously, I give the same document
to another person, who has installed the application and can verify the
information in the user manual.
In an ideal situation, who exactly is my correct audience? Is it the guy with
the installed application and user manual, or the other one? Also, whose
feedback should I take seriously?
I just want to know how you will deal with such a situation.
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